TOPIC

Telecom & IT

YOUR STRATEGIST AND CONSULTANT

Scalable Systems. Streamlined Ops. Smarter Support.

BP3 helps telecom operators, MSPs, and IT service providers optimize workflows, reduce churn, and launch new services faster using automation and AI.

From customer onboarding and fault resolution to billing operations and field service coordination, we bring the platforms, expertise, and automation blueprints needed to modernize legacy infrastructure, improve SLA compliance, and empower your teams.

Whether you're solving for growth, complexity, or customer experience, BP3 ensures your back-end runs as smoothly as your front-end.

INTERGRATIONS
Partner With The Best: Software Solutions
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Consulting & Artificial Intelligence(AI)

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Intelligent Document Processing (IDP)

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Intelligent Process Automation (IPA)

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Enterprise User Experience (UX)

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Low Code Development & Application Modernization

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Robotic Process Automation (RPA)

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How to Automate Your CI/CD Pipeline

Learn to automate your CI/CD pipeline, implement best practices, and embrace continuous improvement for streamlined development. Contact BP3 for more info.

BP3 Global Inc.

Key Barriers to Interoperability

Key Barriers to Interoperability: Explore the challenges to EHR interoperability, including technological gaps & data exchange capabilities in healthcare.

BP3 Global Inc.

DevOps with Joe Warner

If you want to go faster - you need great DevOps. Contact BP3 for help with transforming your business with Robotic Process Automation

Scott Francis

Neil Ward-Dutton On the No-Code Cycle

In a recent video on his YouTube channel, Neil Ward Dutton discusses the “cyclical” nature of no-code or low-code. Contact BP3 Global on how to do this.

Scott Francis

What's Low Got To Do With It? A Low-Code Discussion

Neil Ward-Dutton posted a nice quick-take on low-code and automation: Just uploaded my third weekly quick-take video: Let's talk about low-code. What's your view? #lowcode #automation https: BP3 Global, Inc.

Scott Francis

What Our Customers Are Saying

  • "At EY things move slowly and are costly because of the many silos we have to deal with internally, but I appreciate what BP3 does because it helps us tremendously!"

    BUSINESS PRODUCT MANAGER, EY

  • "I have been working with BP3 for almost two years now and it has been and continues to be a partnership for developing IT solutions that actually work for the business. The team is so engaged and energized. I really feel BP3 provides developers that are easy to work with, dedicated to providing a quality product, can communicate and translate needs of the business into a workable IT framework plus they understand the core of BPM technology to discuss what it can and can’t do. They have been able to walk that line to deliver what is needed, not necessarily what was requested and I feel we have a better tool because of their contributions."

    ELI LILLY AND COMPANY

  • "My team really loves the new system and they are excited for the enhancements coming in the next release. I think you all are doing an amazing job and I appreciate all the support you have provided."

    NAVY FEDERAL CREDIT UNION

  • "What's going on here?  Things are going TOO WELL!"

    ELI LILLY AND COMPANY

  • "I really didn't expect to see this much this soon, I just thought it would be so far off in the future, so I'm pretty blown away."

    NAVY FEDERAL CREDIT UNION USER

  • “I rarely give out complements. This has exceeded all our expectations. Really great work.”

    CIO, SILICON LABS

  • "TTI now has 10 bots in production that have already saved the company about $600,000, eliminated many mundane processes, and eliminated the need to hire about 18 employees."

  • "Your attention to detail, solutions-oriented thinking, and patience in educating our team did not go unnoticed. We were impressed. We look forward to a potential opportunity to work together in the future."

  • “What’s great about BP3 is that we give you a string, and you figure out how to make a rope. <other vendors> need us to give them the rope and make a knot for them, then they complain that they don’t get enough of our time…”

  • "Our business partners in Lending did not have a high level of confidence resulting from the first BPA PFM application.  However, this time around, the difference is night and day, and there have been kudos sent over to us by management in Lending regarding the communication, leadership and attention to detail this BPA team provides."

  • "We definitely recognize and appreciate the amazing support from the team and am glad to have quality partners aiding us in this journey.”

  • "We had a few odds stacked against us and other challenges till the end. But we were able to overcome all this with some sheer grit and quick planning. I always appreciated the high level of confidence coming from Jay and Rahul throughout and that mindset is a very big plus in today's environment. I think you guys pulled a rabbit out of the hat. Interfacing with the Business stakeholders and winning their confidence was a very bug plus."

  • “You guys have really opened some eyes here and I’m hopeful that will be the catalyst we need to get everyone pointed in the right direction.”

Frequently Asked Questions

Manufacturing, Construction and Design

How does BP3 approach automation strategy for telecom and IT providers?
We align automation goals with service-level commitments, customer lifecycle challenges, and internal efficiency targets, creating a roadmap that improves service delivery while reducing operational drag.
What role does AI play in telecom service management?
AI helps predict service degradation, route support tickets more effectively, reduce network downtime, and deliver personalized customer experiences based on behavior or usage patterns.
Can BP3 help reduce customer churn using automation?

Yes. We automate proactive outreach, failed payment flows, and issue resolution tracking, ensuring problems are flagged and addressed before they impact satisfaction.

What’s the benefit of combining IPA and RPA in telecom workflows?

IPA manages end-to-end processes, while RPA handles repetitive tasks within them. Together, they optimize workflows like porting, device provisioning, and service migrations.

How does UX design impact telecom self-service adoption?

Clean, intuitive interfaces reduce calls to support, improve online account management, and enhance the overall customer journey, boosting satisfaction and loyalty.

Is low-code development fast enough for high-volume IT providers?
Yes. We use low-code platforms to launch apps, dashboards, and service flows in weeks, supporting rapid iteration and business-led innovation.
Can BP3 support service integration across multiple platforms and tools?
Absolutely. We specialize in tying together systems like OSS/BSS, CRM, NMS, and ERP to eliminate silos and streamline telecom operations.
What’s the ROI of automation in telecom and IT operations?
Returns include reduced MTTR, fewer escalations, higher first-contact resolution, lower operating costs, and increased CSAT, often visible within 3–6 months.
Can you help optimize both internal IT and customer-facing processes?
Yes. We address everything from helpdesk ticket flows to customer service portals and provisioning automation, across both enterprise IT and consumer operations.
What platforms does BP3 work with in telecom and IT environments?
We support Microsoft Power Platform, ServiceNow, Appian, UiPath, OutSystems, and integrate with platforms like Salesforce, NetSuite, Oracle, and custom OSS/BSS stacks.
Can BP3 automate ticket triage in platforms like ServiceNow or Zendesk?
Yes. We build bots and IPA flows that classify, route, and escalate tickets based on urgency, SLA, or sentiment, improving speed and consistency.
How does IDP support telecom and IT operations?
IDP processes billing documents, compliance reports, contracts, SLAs, and service forms, reducing manual errors and speeding up data availability.
Can BP3 connect to legacy systems still common in telecom?
Yes. Using APIs, middleware, and RPA, we extend the value of legacy tools without requiring complete rip-and-replace transformation.
How do you ensure UX aligns with telecom branding and compliance?
We co-design interfaces with your teams, ensuring consistency with brand guidelines, WCAG accessibility standards, and global telecom regulations.
Can low-code apps scale to support high-transaction volumes?
Yes. We configure scalable cloud environments and optimize app architecture to handle large user bases and high-frequency transactions.
Does BP3 support real-time dashboards for network ops or SLAs?
Yes. We build custom dashboards with live data feeds, alerts, and drill-downs, empowering faster decisions and SLA monitoring.
What’s the role of AI in IT service management (ITSM)?

AI improves ticket deflection, root cause analysis, asset prediction, and performance scoring, bringing intelligence to your support and maintenance operations.

Can you support global telecom operations with multi-region setup?

Yes. We design systems with regional failover, multi-language UI, and compliance with local data and telco laws.

Are BP3 solutions compliant with data protection and telecom security standards?
Yes. We build with GDPR, CCPA, PCI DSS, and ISO 27001 standards in mind, ensuring secure, compliant infrastructure and practices.
What are common automation use cases in telecom operations?
Porting automation, network ticket triage, SLA enforcement, billing dispute handling, device provisioning, and outage resolution are key targets.
How can AI improve NOC (Network Operations Center) performance?
AI flags anomalies, predicts faults, correlates incidents across systems, and recommends resolutions, reducing MTTR and unplanned downtime.
Can automation help with customer onboarding or service setup?

Yes. We automate account activation, document verification, SIM/device registration, and service entitlement provisioning for faster onboarding.

How does IDP support telecom billing and contract workflows?
IDP extracts and validates key fields from invoices, service agreements, and dispute documentation, reducing time spent on reconciliation.
Can BP3 help reduce provisioning errors?
Yes. We automate validation checks, system updates, and completion confirmations to reduce order fallout and activation delays.
What’s an example of a customer service flow BP3 can automate?
A lost-device report that triggers a lookup, creates a replacement order, notifies the customer, and updates the CRM and billing system, without human intervention.
Does BP3 support channel partner or reseller enablement?
Yes. We build portals, onboarding flows, and contract management systems to support complex multi-tiered partner environments.
Can RPA be used for telecom financial operations?
Absolutely. RPA handles invoice validation, payment reconciliation, audit reporting, and credit scoring, automating the financial backbone of telcos.
Can AI personalize content or upsell offers in telecom?
Yes. AI models analyze usage, engagement, and customer lifecycle to deliver personalized offers and upgrade paths via email, app, or chatbot.
What about IT infrastructure management automation?
We automate asset inventory, license tracking, role-based access control, change management, and compliance reporting for IT teams.
How does automation improve SLA performance in telecom?
It reduces human delays, enforces escalation paths, and supports resolution workflows, resulting in better adherence to service-level targets.
Can digital transformation reduce telecom call center load?
Yes. Automated self-service, chatbots, smart IVRs, and ticket pre-screening reduce the need for live agents while improving response time.
How does automation improve provisioning lead times?
By replacing spreadsheets and manual coordination with connected systems and validation bots, provisioning times drop dramatically.
What impact does UX have on telecom app engagement?
A well-designed UX boosts account management, plan switching, and upsells, reducing customer frustration and increasing loyalty.
How can BP3 help reduce service backlog in IT teams?
Through automation of request handling, prioritization, and documentation, allowing IT teams to focus on complex issues.
Does automation help with ITIL compliance?
Yes. We design processes that align with ITIL principles, ensuring standardization, documentation, and auditability in your ITSM flows.
Can AI improve security in telecom and MSP environments?
Yes. AI supports threat detection, user behavior monitoring, and automated incident response for faster risk containment.
How do you support continuous improvement post-launch?
We provide KPIs, monitoring, user feedback loops, and enhancement sprints, ensuring your solution evolves with your business needs.
How do I get started with BP3 in the telecom or IT space?
Book a discovery session. We’ll review your architecture, pain points, and opportunities, then recommend a phased roadmap.
What data or systems do I need to begin?
Start with one or more high-volume or error-prone processes and access to relevant systems (e.g. CRM, OSS/BSS). We’ll help from there.
Can I pilot automation in one line of business?
Yes. We encourage targeted pilots that prove value, then scale to adjacent departments or regions.
How long does it take to implement a new process or tool?
Many solutions go live in 4–10 weeks, depending on complexity. We use agile delivery and rapid prototyping.
What kind of training or support is included?
BP3 provides full enablement, training, documentation, knowledge transfer, and optional ongoing support contracts.
Do we need in-house dev teams to maintain low-code tools?
Not always. Many clients manage solutions with business analysts or operational staff, thanks to the simplicity of low-code platforms.
What licensing or infrastructure do we need?
We’ll guide you through selecting the right platform(s), cloud setup, and licensing structure that fits your use case and budget.
How do I get executive buy-in for automation investments?
We help you build the business case, define quick wins, and forecast ROI based on benchmarks from similar clients.
What happens after launch?
We offer post-launch optimization, enhancements, analytics dashboards, and support, ensuring long-term value and adoption.

Start Your Journey with BP3

Engage with BP3 today and embark on a journey to unlock the potential of your business processes. Through intelligent Automation and strategic consulting, we'll help you navigate the path to a smarter, more efficient enterprise.