INDUSTRY

Retail, Travel & Hospitality

YOUR STRATEGIST AND CONSULTANT

Frictionless Journeys. Smarter Operations. Memorable Experiences.

BP3 helps retailers, hospitality brands, and travel companies design seamless customer experiences, optimize operational processes, and scale intelligently through AI and automation.

Whether you're navigating demand shifts, managing workforce challenges, or reinventing loyalty experiences, we bring a proven blueprint that integrates technology with measurable outcomes. From dynamic pricing to automated back-office processes and intuitive customer portals, our work helps brands stay competitive in a fast-moving landscape.

We don’t just build solutions, we help you anticipate what’s next and deliver it faster.

INTERGRATIONS
Partner With The Best: Software Solutions
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Consulting & Artificial Intelligence(AI)

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Intelligent Document Processing (IDP)

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Intelligent Process Automation (IPA)

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Enterprise User Experience (UX)

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Low Code Development & Application Modernization

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Robotic Process Automation (RPA)

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Real Estate: Custom Workflow Mastery

Revolutionizing real estate operations with intelligent process automation, BP3's Credit Workflow Tool enhances control and efficiency. Explore the transformative journey in this insightful post.

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Promo Power: Quick Coupon Control

Transforming promo management for rapid deployment & market agility. Contact BP3 for help with transforming your business with Robotic Process Automation

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Fast Food Efficiency Leap

Fast food efficiency leap: IBM ODM revolutionizes fast food chain's KPI management, slashing update times and enhancing decision-making.

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There's a Faster Way To Do That - With Design

So McKinsey did a study published in October 2018 on the subject of the value of design. They defined the McKinsey Design Index to track the performance of the top quartile MDI performers. BP3 Global, Inc.

Scott Francis

What Our Customers Are Saying

  • "At EY things move slowly and are costly because of the many silos we have to deal with internally, but I appreciate what BP3 does because it helps us tremendously!"

    BUSINESS PRODUCT MANAGER, EY

  • "I have been working with BP3 for almost two years now and it has been and continues to be a partnership for developing IT solutions that actually work for the business. The team is so engaged and energized. I really feel BP3 provides developers that are easy to work with, dedicated to providing a quality product, can communicate and translate needs of the business into a workable IT framework plus they understand the core of BPM technology to discuss what it can and can’t do. They have been able to walk that line to deliver what is needed, not necessarily what was requested and I feel we have a better tool because of their contributions."

    ELI LILLY AND COMPANY

  • "My team really loves the new system and they are excited for the enhancements coming in the next release. I think you all are doing an amazing job and I appreciate all the support you have provided."

    NAVY FEDERAL CREDIT UNION

  • "What's going on here?  Things are going TOO WELL!"

    ELI LILLY AND COMPANY

  • "I really didn't expect to see this much this soon, I just thought it would be so far off in the future, so I'm pretty blown away."

    NAVY FEDERAL CREDIT UNION USER

  • “I rarely give out complements. This has exceeded all our expectations. Really great work.”

    CIO, SILICON LABS

  • "TTI now has 10 bots in production that have already saved the company about $600,000, eliminated many mundane processes, and eliminated the need to hire about 18 employees."

  • "Your attention to detail, solutions-oriented thinking, and patience in educating our team did not go unnoticed. We were impressed. We look forward to a potential opportunity to work together in the future."

  • “What’s great about BP3 is that we give you a string, and you figure out how to make a rope. <other vendors> need us to give them the rope and make a knot for them, then they complain that they don’t get enough of our time…”

  • "Our business partners in Lending did not have a high level of confidence resulting from the first BPA PFM application.  However, this time around, the difference is night and day, and there have been kudos sent over to us by management in Lending regarding the communication, leadership and attention to detail this BPA team provides."

  • "We definitely recognize and appreciate the amazing support from the team and am glad to have quality partners aiding us in this journey.”

  • "We had a few odds stacked against us and other challenges till the end. But we were able to overcome all this with some sheer grit and quick planning. I always appreciated the high level of confidence coming from Jay and Rahul throughout and that mindset is a very big plus in today's environment. I think you guys pulled a rabbit out of the hat. Interfacing with the Business stakeholders and winning their confidence was a very bug plus."

  • “You guys have really opened some eyes here and I’m hopeful that will be the catalyst we need to get everyone pointed in the right direction.”

Frequently Asked Questions

Retail, Travel and Hospitality

How does BP3 help develop an automation strategy for retail or travel businesses?
We start with your customer journey and operational goals, then build a strategy that aligns automation, AI, and UX improvements to measurable outcomes like reduced cart abandonment, faster check-ins, or better inventory turns.
How can AI improve customer experience in retail and hospitality?
AI powers hyper-personalization, dynamic pricing, chatbot support, and smart recommendations, enabling a seamless, customized experience across every touchpoint.
Can automation reduce operational costs in seasonal or high-volume environments?

Yes. We help automate repeatable processes like order processing, inventory updates, and customer service routing, reducing reliance on manual input during peak times.

What’s the benefit of an integrated approach to AI, RPA, and UX?

It reduces silos. By integrating AI-powered insights, intuitive design, and workflow automation, you get systems that are both smart and easy to use, minimizing employee training and improving customer satisfaction.

How does BP3 support omnichannel transformation?

We help connect systems across online, mobile, in-store, and call center environments, enabling consistent experiences and unified data through low-code platforms and backend integration.

Can BP3 help modernize legacy platforms without total rebuilds?
Absolutely. Through low-code overlays, API integrations, and targeted UX enhancements, we extend the value of your existing systems without the cost of full replacement.
How do we measure success in a digital transformation project?
Together, we define KPIs upfront, conversion rates, NPS, cart abandonment, upsell volume, automation rate, and track them through dashboards integrated into your operations.
Does AI need a huge data science team to be effective?
No. BP3 delivers pre-trained models and low-code AI tools that business users can leverage, making data-driven intelligence more accessible and actionable.
What’s the ROI of automation in hospitality or retail?
Common outcomes include faster service delivery, reduced headcount costs, fewer manual errors, improved loyalty metrics, and greater forecasting accuracy, often delivering ROI within 6–12 months.
What platforms does BP3 use for retail and hospitality automation?
We work with leading platforms like ServiceNow, Salesforce, Microsoft Power Platform, UiPath, Appian, and OutSystems, alongside cloud AI services from Google, AWS, and Azure.
Can BP3 integrate automation with our POS, CRM, and inventory systems?
Yes. We use APIs, RPA, and native connectors to integrate with popular platforms like Oracle, Shopify, SAP, and even custom legacy tools.
What’s the role of low-code in customer experience improvement?
Low-code platforms enable rapid development of portals, mobile apps, and employee dashboards, accelerating time-to-market and allowing faster UX iteration.
How do you ensure UX design aligns with brand standards?
Our design teams co-create with your marketing and CX leads, ensuring every interface reflects your brand voice, visual identity, and customer expectations.
How does IDP help retail and hospitality brands?
IDP automates the intake and processing of forms like vendor contracts, guest feedback, delivery receipts, and refund requests, turning unstructured documents into actionable data.
Can RPA handle multi-language and multi-region operations?
Yes. We configure bots to work with regional data, local compliance needs, and language-specific forms, making them scalable across global operations.
How do you support real-time analytics and dashboards?
We build cloud-native pipelines to process transactions, behavior, and operational data in near real-time, enabling responsive decisions at the store or system level.
What security measures are in place for guest and transaction data?

BP3 solutions comply with GDPR, PCI DSS, and industry-specific policies, and we help enforce encryption, access controls, and audit logging at every layer.

Can BP3 deploy solutions across franchise or multi-brand environments?

Yes. We design modular, scalable systems with centralized governance and local flexibility, perfect for franchised retail or hotel groups.

Do BP3 solutions work offline, for mobile use in-store or in-flight?
Yes. We build offline-capable apps (like SafeSync) for use cases such as mobile check-in, inspections, or customer surveys where Wi-Fi isn’t guaranteed.
What are top automation use cases for retail brands?
Order fulfillment, price change workflows, inventory reconciliation, vendor onboarding, and customer service chatbots are top priorities.
How can AI support revenue management in travel and hospitality?
AI models adjust pricing based on demand, booking trends, competitor data, and customer segmentation, maximizing revenue while maintaining customer satisfaction.
Can BP3 help automate refund and chargeback handling?

Yes. IDP and RPA automate document collection, status verification, and payment workflows, reducing delays and improving customer trust.

What automation use cases exist in quick-service restaurants or chains?
Examples include inventory alerts, delivery scheduling, loyalty integration, staff onboarding, and compliance checklists.
How can UX improvements boost revenue in retail or travel?
Intuitive design reduces friction in booking or checkout, increases basket size, and shortens onboarding time, leading to higher conversion rates.
What’s the benefit of mobile check-in or contactless service flows?
They reduce wait times, improve guest satisfaction, and reduce operational overhead, especially in high-traffic or high-turnover environments.
How can BP3 help manage customer feedback at scale?
We use NLP and AI to analyze sentiment from reviews, survey responses, and chat transcripts, surfacing actionable trends for your teams.
What’s an example of real-time automation in hospitality?
Automated room assignment based on loyalty status and booking preferences, followed by in-room prep triggers and digital key delivery.
Can BP3 help with loyalty program optimization?
Yes. We use data insights and automation to personalize rewards, streamline enrollment, and enhance program management across channels.
Do you support patient engagement automation?
Yes. We’ve helped modernize backend systems, automate ticketing and rebooking, and optimize user flows for web and mobile experiences.
How does automation improve workforce productivity in stores or hotels?
By removing repetitive tasks like data entry, scheduling, and follow-ups, freeing staff to focus on customer engagement and service quality.
How do you track success in UX-driven initiatives?
We track engagement, task completion rates, bounce rates, and conversion improvements, using A/B testing and heat mapping where needed.
Can automation reduce training time for seasonal workers?
Yes. With streamlined interfaces and guided workflows, new employees get up to speed faster, especially during seasonal or event-based spikes.
How do predictive tools impact inventory and demand forecasting?
AI forecasts demand by analyzing patterns, weather, events, and regional behavior, reducing overstock, waste, and missed sales.
What cost savings can be expected from RPA in retail back-office ops?
Savings come from reduced headcount, fewer errors, faster reconciliation, and better SLA adherence, often exceeding 30% in target functions.
How can digital transformation improve customer loyalty?
Personalization, proactive communication, and self-service options all contribute to stronger relationships and repeat business.
Does automation reduce human error in ticketing or booking systems?
Yes. Streamlined workflows, responsive dashboards, and intuitive apps reduce frustration and increase digital adoption.
How does AI impact sustainability initiatives?
AI helps optimize delivery routes, energy usage, food waste, and inventory management, contributing to ESG goals and cost reduction.
What do I need to begin automating our retail or hospitality processes?
Start with process mapping and identifying high-friction or high-volume tasks. BP3 provides assessments to help you prioritize.
How long does it take to launch a new app or bot with BP3?
Many low-code apps and RPA bots go live in 4–12 weeks, depending on complexity. We use an agile approach for faster delivery.
What if we already have some automation or AI tools?
We can build on your current setup, optimize what exists, and fill any gaps with targeted improvements or integrations.
Can non-technical teams work with BP3 solutions?
Yes. We prioritize intuitive design and low-code/no-code tools so business users can adapt and evolve solutions over time.
How do we scale a solution from one store or hotel to hundreds?
We build modular systems with shared components and templates, making rollout fast, consistent, and centrally governed.
What training and support does BP3 offer?
We provide full enablement, training sessions, documentation, and ongoing support to ensure adoption and performance.
Is automation affordable for mid-sized travel or retail businesses?
Yes. Low-code platforms and modular deployments make intelligent automation accessible without needing enterprise-level budgets.
How do I get buy-in from leadership or franchise owners?
We help build the business case, highlight industry benchmarks, and showcase quick wins to get early momentum.
What’s the first step to work with BP3?
Schedule a discovery session. We’ll evaluate your goals, systems, and opportunities, then outline a path to execution with measurable outcomes.

Start Your Journey with BP3

Engage with BP3 today and embark on a journey to unlock the potential of your business processes. Through intelligent Automation and strategic consulting, we'll help you navigate the path to a smarter, more efficient enterprise.