TOPIC

Government & Public Sector

YOUR STRATEGIST AND CONSULTANT

Accessible Services. Trusted Infrastructure. Digital at Scale.

BP3 partners with government agencies and public sector organizations to modernize service delivery, improve citizen experience, and streamline internal operations through automation and AI.

From processing benefit applications and digitizing permits to improving public safety workflows and enhancing data visibility, our approach empowers agencies to do more with less, without compromising security or compliance.

We help governments become more agile, responsive, and citizen-focused, by design.

INTERGRATIONS
Partner With The Best: Software Solutions
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Consulting & Artificial Intelligence(AI)

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Intelligent Document Processing (IDP)

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Intelligent Process Automation (IPA)

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Enterprise User Experience (UX)

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Low Code Development & Application Modernization

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Robotic Process Automation (RPA)

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What Our Customers Are Saying

  • "At EY things move slowly and are costly because of the many silos we have to deal with internally, but I appreciate what BP3 does because it helps us tremendously!"

    BUSINESS PRODUCT MANAGER, EY

  • "I have been working with BP3 for almost two years now and it has been and continues to be a partnership for developing IT solutions that actually work for the business. The team is so engaged and energized. I really feel BP3 provides developers that are easy to work with, dedicated to providing a quality product, can communicate and translate needs of the business into a workable IT framework plus they understand the core of BPM technology to discuss what it can and can’t do. They have been able to walk that line to deliver what is needed, not necessarily what was requested and I feel we have a better tool because of their contributions."

    ELI LILLY AND COMPANY

  • "My team really loves the new system and they are excited for the enhancements coming in the next release. I think you all are doing an amazing job and I appreciate all the support you have provided."

    NAVY FEDERAL CREDIT UNION

  • "What's going on here?  Things are going TOO WELL!"

    ELI LILLY AND COMPANY

  • "I really didn't expect to see this much this soon, I just thought it would be so far off in the future, so I'm pretty blown away."

    NAVY FEDERAL CREDIT UNION USER

  • “I rarely give out complements. This has exceeded all our expectations. Really great work.”

    CIO, SILICON LABS

  • "TTI now has 10 bots in production that have already saved the company about $600,000, eliminated many mundane processes, and eliminated the need to hire about 18 employees."

  • "Your attention to detail, solutions-oriented thinking, and patience in educating our team did not go unnoticed. We were impressed. We look forward to a potential opportunity to work together in the future."

  • “What’s great about BP3 is that we give you a string, and you figure out how to make a rope. <other vendors> need us to give them the rope and make a knot for them, then they complain that they don’t get enough of our time…”

  • "Our business partners in Lending did not have a high level of confidence resulting from the first BPA PFM application.  However, this time around, the difference is night and day, and there have been kudos sent over to us by management in Lending regarding the communication, leadership and attention to detail this BPA team provides."

  • "We definitely recognize and appreciate the amazing support from the team and am glad to have quality partners aiding us in this journey.”

  • "We had a few odds stacked against us and other challenges till the end. But we were able to overcome all this with some sheer grit and quick planning. I always appreciated the high level of confidence coming from Jay and Rahul throughout and that mindset is a very big plus in today's environment. I think you guys pulled a rabbit out of the hat. Interfacing with the Business stakeholders and winning their confidence was a very bug plus."

  • “You guys have really opened some eyes here and I’m hopeful that will be the catalyst we need to get everyone pointed in the right direction.”

Frequently Asked Questions

Manufacturing, Construction and Design

How does BP3 develop an automation strategy for government agencies?
We align automation goals with policy outcomes, operational efficiency, and public service delivery needs, creating a roadmap that balances compliance, accessibility, and citizen trust.
What does AI look like in a public sector environment?
AI supports fraud detection, service personalization, demand forecasting, and intelligent routing of citizen requests, all within responsible, explainable frameworks.
Can automation reduce administrative burden in government?

Yes. RPA and IPA automate high-volume, rules-based processes like claims reviews, HR actions, and procurement steps, freeing up resources for higher-value tasks.

What’s the value of human-centered UX in public services?

Inclusive UX ensures that services are accessible to all citizens, regardless of age, ability, or digital literacy, and reduces abandonment and support load.

How does BP3 balance innovation with regulatory constraints?

We specialize in building within FedRAMP, HIPAA, GDPR, WCAG, and local jurisdictional requirements, ensuring change happens without risk.

Can BP3 support multi-agency collaboration?
Yes. We design cross-agency workflows, shared data access models, and secure integrations that enable seamless service without duplication or silos.
How do you prioritize automation opportunities in the public sector?
We look at volume, error rates, citizen impact, and compliance risk to determine which workflows will benefit most from automation.
Does AI require significant internal technical expertise to adopt?
Not necessarily. We deliver pre-built AI services and low-code solutions that allow your staff to apply intelligence without deep data science knowledge.
What’s the ROI of automation in government settings?
Typical returns include faster case resolution, reduced backlog, fewer manual errors, improved citizen engagement, and cost savings in administration.
What platforms does BP3 use in public sector automation?
We work with ServiceNow, Microsoft Power Platform, UiPath, Appian, and AWS GovCloud tools, ensuring security, scalability, and compliance with public IT standards.
How do you ensure data privacy in public sector systems?
BP3 follows strict security standards including encryption, access controls, role-based permissions, and audit logs to protect sensitive data.
What is IDP’s role in digitizing public services?
IDP automates the intake and classification of forms such as tax submissions, permit applications, social service documents, and inspection reports, freeing staff from manual entry.
Can you integrate new systems with legacy government infrastructure?
Yes. We use APIs, middleware, and RPA to extend the value of mainframe and legacy systems while enabling digital services on top.
What accessibility standards do you follow for public UX design?
We build to WCAG 2.1 AA compliance as a minimum, ensuring compatibility with screen readers, keyboard navigation, and color contrast standards.
Are low-code tools secure enough for government use?
Yes. We configure governance, audit logging, and sandbox environments in secure low-code platforms designed for enterprise and public sector use.
How do you manage user authentication in public-facing apps?
We support integration with SSO, government ID verification services, and identity management systems like Azure AD or Okta.
What’s the role of AI in service request prioritization?

AI helps triage and route requests based on urgency, location, eligibility, and historic case patterns, reducing delays and optimizing response.

Can you build bilingual or multi-language applications?

Yes. We support dynamic language switching, translated interfaces, and NLP tools to expand access for multilingual communities.

Do you provide solutions for offline and rural use cases?
Yes. We build mobile and tablet apps with offline capabilities, ideal for inspections, emergency response, or remote social services.
What are common automation use cases in local government?
Examples include permit processing, business licensing, code enforcement, benefit eligibility, and citizen request handling via chatbots or portals.
How does AI support fraud prevention and audit readiness?
AI detects anomalies in claims or procurement data, flags suspicious activity, and creates audit-ready logs with transparent logic.
Can BP3 support healthcare or Medicaid workflows?

Yes. We automate eligibility checks, case processing, appeals routing, and provider credentialing, all while ensuring HIPAA compliance.

How does IDP support emergency response or inspections?
IDP quickly processes incident reports, field inspection forms, and safety documentation, helping teams react faster and archive critical data efficiently.
Can automation support hiring and onboarding in government HR?
Absolutely. We automate candidate screening, compliance checks, onboarding forms, and benefits enrollment, streamlining public workforce management.
How can you modernize licensing or credentialing systems?
We use low-code platforms to digitize license applications, renewals, payment collection, and reminders, reducing paper and improving access.
Does BP3 support digital services in public education?
Yes. We’ve helped institutions automate admissions, course registrations, transcript processing, and grant tracking.
Can RPA improve procurement cycle times?
Yes. RPA automates PO creation, invoice matching, supplier onboarding, and compliance checks, reducing cycle times and paperwork errors.
What’s an example of AI used in public health?
AI can help forecast disease outbreaks, predict service demand, or detect prescription anomalies, supporting preventative action.
How do you ensure continuity across leadership or policy changes?
We build adaptable systems with version control, clear documentation, and modular components that can adjust as policies evolve.
How does automation improve service delivery speed?
By removing bottlenecks in review and routing processes, public services are delivered faster and with fewer escalations, especially in high-volume programs.
Can automation help reduce staff burnout in the public sector?
Yes. Replacing tedious tasks with bots or AI frees employees to focus on meaningful, high-impact work, improving morale and retention.
How do you measure success in public sector automation?
We use metrics like case resolution time, citizen satisfaction, task completion rate, backlog reduction, and operational cost savings.
What’s the environmental impact of digitizing government workflows?
Digitization reduces paper use, mail handling, energy-intensive printing, and in-person processing, helping meet green government goals.
Can digital services improve equity in public access?
Yes. Digital portals extend reach to underserved areas, and thoughtful UX ensures people of all abilities can access critical services.
How does automation affect data transparency and accountability?
Audit trails, dashboards, and public data portals make processes visible and decisions traceable, supporting public trust.
Can digital systems reduce complaint resolution times?
Yes. Routing, triage, response templates, and escalation automation streamline complaint handling, cutting resolution time significantly.
What’s the long-term impact of AI in the public sector?
AI unlocks data-driven policy insights, improves forecasting, and enables scalable digital infrastructure that evolves with public needs.
What’s the first step to working with BP3 on a government project?
We begin with a discovery session to understand your goals, stakeholder landscape, and systems, then co-create a blueprint aligned to policy outcomes.
How long does it take to go live with a digital service?
Many low-code or automation pilots are live within 6–12 weeks. Larger systems roll out in agile phases with ongoing stakeholder input.
Do BP3 solutions require large IT teams to maintain?
No. We design for sustainability, handing over to business units or IT with documentation, training, and low-code environments.
Can we test a solution in one department before expanding?
Yes. We encourage pilot projects with defined KPIs, then support scaling across departments or agencies once value is proven.
How do you handle procurement and vendor compliance?
BP3 meets requirements for public sector procurement, including SOC2, data handling, and accessibility documentation.
Can we involve community feedback in the design process?
Absolutely. We support stakeholder workshops, user testing, and iterative feedback loops to build systems that reflect real citizen needs.
Do you offer post-launch support and optimization?
Yes. We provide ongoing monitoring, change requests, user support, and optimization sprints to evolve your solution as needs shift.
How do you ensure technology doesn't create digital barriers?
We emphasize inclusive UX, offline access, multi-language options, and mobile-first design to ensure equity in digital transformation.
How can we get started with BP3?
Book a call with our public sector team. We’ll help assess where automation and AI can make the biggest difference, and build a plan around it.

Start Your Journey with BP3

Engage with BP3 today and embark on a journey to unlock the potential of your business processes. Through intelligent Automation and strategic consulting, we'll help you navigate the path to a smarter, more efficient enterprise.