24x7 Global Support
Our support is globally available 24 hours a day, 7 days a week. Our support knows your environment like it is their own, and can advise you on ways to move faster.
BP3 Global · End-to-End Support
Global, 24×7 support for the automation your business runs on.
BP3's managed services team supports your automation technologies and the infrastructure around them — built on collaboration, deep expertise and efficiency. Hundreds of global clients rely on BP3 as their first line of defence.
24×7×365 coverage 4 global offices First line of defence
Support Operations · Live Monitoring
✓
Ticket #4821 triaged — root cause found
00:02 · response within SLA
RESOLVED00:02 · response within SLA
✓
Platform patch deployed — prod stable
00:18 · zero downtime
DONE00:18 · zero downtime
●
Migration window in progress
now · monitored live
ACTIVEnow · monitored live
◷
Code review — 3 pull requests
02:00 · queued
QUEUED02:00 · queued
◷
Security upgrade scheduled
03:00 · maintenance window
QUEUED03:00 · maintenance window
BP3 Managed Services knows your environment as its own
OPERATING WITH THE WORLD'S MOST COMPLEX ENTERPRISES
Sound familiar?
The moments that keep your team up at night
If any of these feel close to home, there's a faster way to fix it — and a team that's already awake.
01
"It broke at 2 a.m. — and everyone was offline."
A critical workflow fails outside business hours. No one's watching, and the business feels it by morning.
Managed Services · 24×7 monitoring02
"Our best engineers spend their days firefighting."
The people who should be building new capabilities are stuck maintaining and patching what already exists.
Applications Maintenance & Support03
"We fixed this once — but nobody wrote it down."
The same incident keeps recurring because the knowledge walked out the door and nothing was documented.
Personal Knowledge Base04
"Upgrades and patches keep slipping."
Version upgrades, security patches and migrations get deferred because no one truly owns them — and risk piles up.
Infrastructure Management05
"Dev throws it over the wall to Ops."
A gap between development and operations means slow, error-prone deployments — and finger-pointing when things fail.
DevOps Practices06
"We're scaling fast and the team can't keep up."
A small team is overwhelmed; a large team needs a safety net of deep expertise available on demand.
Developer SupportThere is a faster way to fix that problem — and it's with BP3's world-class support group.
What we support
A support solution built around your environment
Our managed services team focuses on comprehensive support for automation technologies and related infrastructure — customised to how you work.
Developer Support
Expert assistance in automation technologies — code reviews, root-cause analysis, best practices and code samples. Flexible enough to inject expertise into a small team or give a larger team a safety net.
Applications Maintenance & Support
We maintain and support your existing applications so your internal team can focus on building new ones — enhancements, code reviews, code samples and raising support requests with technology vendors when needed.
DevOps Practices
We bridge the gap between development and operations, streamlining and automating the software delivery and deployment lifecycle — whether you're new to DevOps or it's already deep in your delivery culture.
Infrastructure Management
Support focused on the infrastructure behind your automation: problem-solving, aligning and integrating supporting technologies, and planning and executing patching, upgrades and migrations.
Managed Services
We take on full responsibility for maintaining, monitoring and managing your automation infrastructure — on your hardware, within your cloud, or as a complete turnkey solution.
Self-Service & Ticketing
A self-service support portal backed by our team: open tickets, search articles, learn tasks and engage our forums — so you can resolve common issues fast and escalate the rest in one place.
“
Hundreds of global clients depend on BP3 support as their first line of defence — a team that knows your environment like it's their own.
The BP3 Managed Services promise
Why it matters
Support that helps you move faster
Globally available, around the clock, and backed by an extensive knowledge base built for your environment.
24/7
Always-on coverage
Support available 24 hours a day, 7 days a week, across global time zones.
365
Days a year
Round-the-calendar cover, so issues never have to wait for business hours.
19+
Years of delivery
Deep, hard-won experience supporting automation platforms across global enterprises.
4
Global offices
Teams across the US, UK, Netherlands and Portugal keeping you covered worldwide.
How it works
From first call to first line of defence
A straightforward path to support that knows your environment and keeps you running.
01
We learn your environment
Our team gets to know your automation stack and infrastructure inside out — so advice is specific to you, not generic.
Onboard
02
We build your support foundation
A dedicated support line, ticketing and a knowledge base built specifically for your environment and history.
Set up
03
We keep you running, 24×7
First-line defence, root-cause fixes and proactive maintenance — documented every time, around the clock.
Operate
The BP3 difference
More than a helpdesk reading from a script
Collaboration, expertise and efficiency — split intelligently between smart tooling and expert people.
We know your environment
Not a generic queue — a team that understands your stack like it's their own.
First line of defence
Hundreds of global clients make BP3 their first call when something breaks.
Documented, never tribal
Every fix lands in a knowledge base built for your environment — so it's solved once.
Platform-deep expertise
Camunda, ABBYY, UiPath, Blue Prism, ServiceNow, Automation Anywhere and more.
Flexible by design
Top up a small team, or add a safety net to a large one. You choose the model.
Tooling & monitoring handles
- Continuous monitoring
- Proactive alerting
- Self-service portal
- Knowledge base
- Ticket intake
- Patch scheduling
Expert engineers handle
- Root-cause analysis
- Code reviews
- Complex migrations
- Vendor escalations
- Upgrades & patching
- Architecture guidance
Ready when you are
There's a faster way to fix that problem.
Hundreds of global clients depend on BP3 support as their first line of defence. Open a ticket, or talk to our managed services team about end-to-end support for your environment.
24/7
Global support
365
Days a year
5
Core support services
4
Global offices
Our extensive Knowledge Base helps you get things done faster
At BP3 we maintain an extensive knowledge base for our global support customers. Surely, someone has run into your problem, but did they document it? At BP3 we did, and we even bulit a personal knowledge base for your environment.