Digital Process Transformation - A Utility Story


With Digital Process Automation scheduling and installing new utilities is a breeze. Watch this story to learn how process automation can help everyone working to provide a great customer experience.



Speaker 1:
This is Will. Will finally finish building the tree house he promised his son, but it's missing one essential thing, power. So, Will does a little research and finds out he can get everything done through his utility company. Wow. There was a time when Will would have had to seek a permit, hire a contractor, and coordinate all of this on his own, but those days are over. Now, his utility company handles it all. He starts an application online, and now the rest is cake. The utility automatically submits a permit on Will's behalf, and the system dispatches a nearby inspector to come out and inspect the site. In person Will is able to discuss the scope of the work in greater detail, while the inspector ensures the work can be done. The permit is approved, and the utility company ensures that the neighborhood transformer is up to the task. A licensed and bonded contractor is selected, schedules coordinated automatically with permit approval, and the work begins on building the most electrified tree house on the block.

This is the kind of amazing experience customers are looking for. In fact, it's the kind of experience they expect. The core technology that builds truly connected customer experiences is a platform built on process transformation. Remember the system that automatically processed online applications, submitted permits, dispatched inspectors, and calculated grid requirements? That's what process transformation does. It automatically integrates multiple systems, giving employees efficient access to organizational assets that they can leverage to better serve customers. A system that looks like this can now look like this, enabling you to automatically route and prioritize work and integrate multiple systems into a streamlined process that makes sense. With a process transformation platform, you can answer questions like how are my employees performing? Where is the work? Are we getting the best results? Because you're doing everything under the umbrella of process transformation, you have the data to explain what's happening inside your organization. Want to learn more about process transformation and what it can do for your company? We're the largest and most experienced process transformation company. From startups to Fortune 500s, we've done it all. So, if you're looking for experts, you found them, BP3.