Will BPM efforts increasingly look like service integration?

  • March 1, 2010
  • Scott

MWD Advisors has a post up about the coming move from “systems integrators” to “service integrators”.  Its a smart read, pointing out that customers who want to offload technical details to service providers are also likely to hand-off the technical lifting to integrate and coordinate these SaaS/Cloud services together to the companies that currently do systems integration.

Interestingly, if BPM vendors provide the right tooling, a SaaS BPMS (or even a hosted one) could be ideal tooling for pulling together these other services to support cross-functional processes for the business.

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