Streamline with automation

Enhancing System Performance

Provision of IBM Business Automation Workflow (BAW) Dev and Infrastructure support resulted in a fully functional and high-performing BAW system.


 

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The Challenge

A small IT team managing a complex multi-tenant system encompassing more than 30 Business Automation Workflow (BAW) environments, encountered significant challenges in maintaining system availability and performance.

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The Solution

BP3 provided development and infrastructure support exceeding the scope of the vendor support offering, customized to meet the specific needs of the customer.

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The Result

Our services empowered the customer team to maintain a high-performing, fully functional environment. 

 

 

Synopsis

  • The customer’s small IT team, managing a complex multi-tenant system encompassing more than 30 Business Automation Workflow (BAW) environments, encountered significant challenges in maintaining system availability and performance.
  • BP3’s support team provided development and infrastructure support exceeding the scope of the software vendor’s support offering, customized to meet the specific needs of the customer.
  • BP3’s support team established a test environment to explore and address customer inquiries, aiming to identify and document solutions for effective planning and resolving problems in complex scenarios.
  • BP3’s support team assisted the customer with hands-on help to implement our solutions in the customer’s environment.
  • Our services empowered the customer team to maintain a high-performing, fully functional environment.

 

 

More Information

A small IT team, more development-oriented and lacking a dedicated Business Process Management (BPM) admin team, was at the helm of a complex multi-tenant system serving numerous member banks. With over 30 Business Automation Workflow (BAW) environments to maintain, they faced significant challenges in ensuring system availability and performance. Additionally, they required guidance in effectively navigating IBM.

BP3 provided an IBM BAW support package, focused on addressing infrastructure and development queries. Recognizing that many of the team's challenges extended beyond the scope of standard IBM support, our approach included:

  • Setting up test environments to thoroughly investigate and resolve complex issues.
  • Close collaboration with the client's team to implement our solution within their operational environments.

Our intervention transformed the client's BPM approach, resulting in a fully functional and high-performing system. This not only enhanced their operational efficiency but also ensured reliable service delivery to their member banks, reflecting BP3's commitment to delivering comprehensive and practical solutions in technology-driven environments.

 

 

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