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Get a Free Copy of Not My Circus, Not My Monkeys

Not My Circus, Not My Monkeys shines a light on the in-house issue that negatively affects a company's efficiency and profits: the bad employee experience.

Gibbs provides essential strategies for granting employees the systems, authority, and consideration they need to best perform the work they do.

Get your free copy here.

Book Highlights

  • The Real Reason Why Customers Stop Coming Back
  • The One Thing That Makes a Great Customer Experience
  • Traditional Process Design is Broken -- Here's Why
  • What's More Important: Culture or Process?
  • How to Avoid a Fearful Company Culture
  • The Hidden Cost of Negotiation -- And How to Build Empires
  • "Failing Fast" Sound Nice -- But How Do You Actually Do It
  • There's a Difference Between Big Data and Important Data
  • Why Angry Customers Aren't Half as Dangerous as Angry Employees
  • Automation Will Do So Much More Than Save You Money

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