Jacob's Twelve Step Program

  • October 4, 2010
  • Scott

I didn’t actually see twelve steps in this post, but I really like the framing of the discussion.  And most of it I agree with:

Don’t try to structure every process. Most of the world’s business processes are currently unstructured and executed using email and documents. Many of these just can’t be structured. Even though more and more processes will get structured over time, an even greater number of unstructured processes will be continue to be created.

I always take issue with words like “can’t” – I would say many of these processes “should not be” structured.  Often the issue isn’t what can or cannot be done, but what is the right or best answer.

The other bit I would modify slightly:

Help spread the word in the process community. There are structured processes – which is where BPMS excel. Unstructured, unpredictable human processes – they exist, and aren’t just “processes that haven’t yet been structured” – that is where ACM can help.

I agree, except that I’d say “ACM techniques” because you may already have the software tools you need.  If you’re doing BPM, and you aren’t applying the concepts that ACM proponents espouse as well, you should be.  But don’t fool yourself into thinking these approaches are mutually exclusive, rather than mutually beneficial.

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