Frank Michael Kraft has written a series of good reads on Knowledge Work, and this one is no exception.? In this post, he finds patterns of knowledge work:
This ? in my opinion ? is one pattern of knowledge work: the repackaging of parts of cases into a new case. But as I think I found out there are more.? [...] How did I find them? I did not do a scientific analysis, I admit. [... ] I had three sources for it:
1.? Managing my own knowledge work. As I wrote my own Adaptive Case Management system for my own knowledge work, I was able to organize my own work. As the number of cases increase ? 3000 now including sub-cases ? I become aware of patterns.
2.? Feedback from my first pilot. This was very interesting, because the main focus for my pilot is usability. Usability is strongly interwoven with these patterns of knowledge work.
3.? The things I always wanted to model, but never was able to. I governed the modeling of thousands of models of structured processes from all areas of business processes. But because the modeling language was only able to model predictable processes, I never was able to model unpredictable processes.
So when does a pattern start to look like a process?