Transformational Customer Experience - through Employee Engagement

Post by
Scott Francis

Forbes' Stan Phelps recently covered Not My Circus, Not My Monkeys, our co-founder Lance Gibbs' new book on the subject of the employee experience:

First we discussed the title of the book. It is a?Polish saying?that means "not my problem." It speaks to a lack of engagement.?According to the site Observation Deck, "Monkeys are 'problems' in Poland, and circuses are where 'problems' come from. If it's not your monkey, and it's not even from your circus, then it's not your problem."

Read his full article on Forbes.? Lance's book has been getting some great coverage and reviews on Amazon, couldn't be more proud.? In fact, we liked it so much, we asked Lance to close out our Driven 2017 conference with a closing keynote.

Lance's book has also been covered and excerpted here, and here:

There?s been plenty of conversation about the importance of the in-store customer experience? today, but in this newly released book, Gibbs argues first the focus has to be on the employee experience or the customer experience will suffer. It takes a look at the issues that can negatively affect a company?s efficiency and profits, and offers solutions to help give employees what they need to do their best work. It?s 135 pages long.

As you'd expect, it was an emotional roller coaster of a talk with more than its fair share of monkeys. As I said when I introduced Lance, when it comes to BP3, this is your circus, and these are your monkeys!

More From Blog

You Might Also Like

Driven Day 5: The Final Day of Automation Goodness: Enterprise UX and Design
Read More
Driven Day 4: Application Modernization
Read More
Driven Day 3: Process Automation Day
Read More
We Work With Companies Just Like Yours
Are You Ready?

Let’s Work Together

BP3 gets you there fast. Contact us today to see how we can bring more focus, foresight, and follow-up to your projects.