Before you get too esoteric in your BPM efforts, make sure you tackle the basic, common problems that all BPM projects need to tackle:
- functional thinking
- business change management (in addition to technical change management)
- internal communications
- consensus tooling and methodology
- expanding beyond the COE
- "how big?"
- building BPM skills
Read the article for the full scoop. These are classic BPM problems and we've advised many of our customers on these very issues, so I think we can attest to the relevance of the list.