The Shift to Customer Experience and New Opportunities
- March 29, 2017
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I had the pleasure of sitting down with theCube at IBM InterConnect this year for an interview. There’s been a shift from cost-reduction to customer experience and top-line revenue expansion, which BP3 is on the ground floor for:
— Dez Blanchfield (@dez_blanchfield) March 21, 2017
As I mentioned at the end of the clip, I sure hope this is a good reflection of a long-term shift in values at large corporations, but I share the concern expressed by theCube interviewers that it might be a sign of a bubble – or a very long economic expansion!
I can definitely speak for our team when I say that the most exciting projects are the ones that really enable new capabilities and unlock new experiences, opportunities, and interactions for our customers.