Not My Circus, Not My Monkeys: The Employee Experience takes Center Ring

  • July 19, 2017
  • Scott

It is a proud moment for me to introduce our readership to Lance Gibbs’ new book, “Not My Circus, Not My Monkeys” – now available on Amazon at a discounted introductory rate.  Lance has long been an advocate for great customer experiences, and this book reflects his journey to the realization that employees’ experiences are at the heart of creating a great customer experience.   Clay Richardson of Digital FastForward wrote an excellent foreword, an excerpt of which is here (emphasis added):

This raised the question, what exactly is “digital”? Is it about technology or is it about marketing? In Not My Circus, Not My Monkeys, Lance tackles this question head on. Lance argues that digital transformation is ultimately about people. Smart business leaders already know that digital transformation is driven by customer experience. But customer experience is just one dimension of the “people” equation. The blind spot that Lance zeroes in on is that the “employee experience” dimension is the most important part of driving sustainable digital transformation.

This book is intended to help business leaders build a compelling vision and roadmap for transforming the employee experience, which is essential to delivering exceptional customer experiences. Whether you’re an entrepreneur just launching a new startup or a seasoned Fortune 500 executive, this valuable insight and advice will help you unleash the potential of your most valuable resource: your employees.

—Clay Richardson, Founder & Chief Excelerator, Digital FastForward

This book is targeted at business leaders in all levels of an organization, but also makes an appeal to the CEOs to set the tone and the framing for everyone in an organization to follow through on.

But don’t just take my word on it.  Joel Trammel, of Khorus and other startups prior, weighs in on Not My Circus, Not My Monkeys on his blog, the American CEO:

I just finished reading a brand new book by Lance Gibbs, founder and executive chairman of BP3. BP3 is an Austin, Texas-based company that works with clients to provide simplified and improved business process solutions. The book’s title, Not My Circus, Not My Monkeys, perfectly captures the challenges large companies face in driving productivity.

I often talk about the need to balance the needs of shareholders, customers and employees. Gibbs explores this theme around granting employees the systems, authority, and considerations they need to best perform their work. Too many companies end up neglecting employees and customers in an attempt to chase short-term shareholder value. This strategy inevitability fails over the long term.

Everyone at BP3 is reading this book – I hope you’ll enjoy it as much as we have!

And I’d be remiss, at this point, if I didn’t mention that Lance will be speaking on these subjects at Driven 2017 – and it isn’t too late to register!  Our room block at the JW Marriott is filling up however, so act quickly to reserve your spot and your room. We’re looking forward to hosting you with Austin hospitality and BP3’s innovation culture.




Related Posts
  • September 4, 2018
  • Scott

Customer Journey Mapping is all the rage lately - and in our last post I argued that it is the only process th...

  • August 23, 2018
  • Scott

We had a great Driven 2018 event.  Our focus on Digital Operations led us to many interesting places in this ...

  • July 31, 2018
  • Ariana

[Editor's note: Driven 2018 is coming up quick and we wanted to share some of our most anticipated sessions w...