Leadership Matters (it matters in BPM too)
- November 13, 2009
- 0 Comments
Read a fantastic article on the business insider about leadership, as written from the perspective of two gentlemen who served in Iraq as infantry officers in the Marine Corps.
The quick highlights:
- Respect your people, your team. But then they go on to give actionable advice as to how to demonstrate the respect you have for your team.
- Honor performance, and performers. When you send the message that people don’t matter, or can’t excel, then you’ll find that no one excels.
- Listen. But then they go on to explain this in an eye opening way- “Listen aggressively”.
- Know how to give an order.
- Don’t be afraid to lead.
- Inspect what you expect from your team. This is a bit like the measure what you want to improve axiom of process improvement.
- Be clear about what you want.
- Get over yourself. You’re not THAT great.
- Stand by the changes you implement, to make sure that they “take”.
- Develop subordinates who understand the same things.
Good stuff. The anecdotes that go with these points are well worth the read. We are constantly reminding people that the biggest requirement for BPM success is leadership. It takes leadership to effect change. It takes leadership to get any project to the goal line. So many of the common reasons that people cite for IT, or BPM, failures, really just boil down to leadership, experience, or both.