Informed Optimism in the Age of BPM

  • December 29, 2010
  • Scott
  • 3 Comments

From Vinicius Vacanti’s blog on How New Ideas Almost Killed Our Startup, there’s a diagram that caught my attention:

After more than 3.5 years of BP3, I feel like we’re at stage 5- informed optimism.  We’ve had our uninformed optimism (year 1).  We’ve had informed pessimism (hello financial markets meltdown), leading to a crisis of meaning/direction/future.  But we are now informed optimists.  BPM is here to stay.  Our business is growing, and our impact on behalf of customers definitely punches above our weight class.

Being a services company, we didn’t have the same distractions that Vinicius did – our distractions are more a question of what services we can offer and build a business around. And I think we’ve learned to vet those ideas at this point.  The first question we ask ourselves is “can we do this right” – meaning, without cutting corners, white glove treatment.  We’re not interested in the race to the bottom – we’re interested in really providing a high level of service.

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