Informed Optimism in the Age of BPM
- December 29, 2010
- 3 Comments
From Vinicius Vacanti’s blog on How New Ideas Almost Killed Our Startup, there’s a diagram that caught my attention:
After more than 3.5 years of BP3, I feel like we’re at stage 5- informed optimism. We’ve had our uninformed optimism (year 1). We’ve had informed pessimism (hello financial markets meltdown), leading to a crisis of meaning/direction/future. But we are now informed optimists. BPM is here to stay. Our business is growing, and our impact on behalf of customers definitely punches above our weight class.
Being a services company, we didn’t have the same distractions that Vinicius did – our distractions are more a question of what services we can offer and build a business around. And I think we’ve learned to vet those ideas at this point. The first question we ask ourselves is “can we do this right” – meaning, without cutting corners, white glove treatment. We’re not interested in the race to the bottom – we’re interested in really providing a high level of service.