Hard to Argue with Connie Moore

  • February 9, 2011
  • Scott
  • 1 Comments

Connie objects to the characterization by some of “BPM failures”, and has excellent advice for those who either see BPM initiatives stalling, or want to prevent them from getting stuck:

  • Cut down the up-front time spent on process modeling.  There’s no reason you can’t continue to invest in modeling after your BPM initiatives are in progress.
  • Knowing how to scope your effort. Getting projects that are too big to tackle, or too small to matter, can stall efforts.  Right-sizing process efforts is, unfortunately, still more art than science.
  • Let business drive. Stated differently – make business drive.  My take: exactly, but don’t let them drive off the cliff.  Get them to lead, but don’t be an order-taker.  IT’s job isn’t just to implement, it is also to inform and consult.
  • Develop a strong process-improvement methodology. Don’t ignore the methodology aspects as well as the technical aspects of BPM.
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