Thought we'd share a good moment from last year's IBM Impact - about a minute of an interview I did where the discussion turned to advice for customers taking on BPM.? The short version:
Focus on something that matters.
Seriously.? Your organization only has so much focus.? Focus is more scarce than cash at most firms.? So spend your time on things that really matter to your organization.?? When you tackle a BPM project, tackle something of real value to your business and your customers.? Comments welcome!