Driven 2017 Speaker Announcement: Lance Gibbs, Author of Not My Circus, Not My Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience

Post by
Krista White

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Lance Gibbs, Chairman of BP3 Global and author of Not My Circus, Not My Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience (available now) will be speaking at Driven 2017.

Lance has one of the most engaging writing styles and really cuts to the point with his talks. His session is sure to be one you cannot miss. Here is the abstract:

Lance Gibbs, author of Not My Circus, Not My Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience, presents a session on stories from the trenches. This session is about real stories of what works and what doesn't when it comes to elevating your customer and employee experience endeavors. Lance's no bullshit approach is a refreshing way to learn about employee experience, customer experience, and change management.
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