Change is great when you're doing it to someone else, not so good when someone is doing it to you.
I think process is the same way...
Process is great when you're instituting process on someone else. Not so great when someone else is instituting process on you.
There's a parable there somewhere...!
More in the ebizQ discussion... great contributions from Theo Priestley, Scott Mentor, Faun deHenry and others.