Whilst many of these technologies have been created to resolve specific business problems there is a trend toward convergence to create product suites that seek to solve holistic business problems and enable Enterprise Business Process Management.
When you boil it all down to the core, I think this is the right assessment.? Addressing holistic business problems, requiring a suite of techniques as well as technologies?(as well people).
I especially like this closing (emphasis his):
Whilst all of these advances are benefitting organizations we must always remember that not every process can be automated and that our dependence upon human skill and ingenuity is something to be treasured.
These technologies remain tools, like a pitchfork, ready for employees to bring in the harvest.