• November 19, 2018
  • Scott
  • 0 Comments

From the BPM.com discussion forum, a question was asked: "From Emiel Kelly: When a customer orders something,...

RPA
  • October 24, 2018
  • Scott
  • 0 Comments

A recent Deloitte report (reported here by Artificial Lawyer) has some encouraging details about RPA: A new r...

  • October 17, 2018
  • Scott
  • 0 Comments

There's more than one way to build a UI for process. At BP3 we always look at simplifying and speeding up the ...

RPA
  • October 3, 2018
  • Scott
  • 0 Comments

Horses for Sources is a great read for those of us in enterprise tech.  A recent article in particular takes ...

  • September 26, 2018
  • Scott
  • 0 Comments

At Driven this year, Krista White asked me what I like best about it.  And honestly, what I like best is the ...

  • September 4, 2018
  • Scott
  • 0 Comments

Customer Journey Mapping is all the rage lately - and in our last post I argued that it is the only process th...

  • September 3, 2018
  • Scott
  • 0 Comments

Susan Fowler recently wrote a compelling piece for Vanity Fair: 'What Have We Done': Silicon Valley Engineers ...

  • August 23, 2018
  • Scott
  • 0 Comments

We had a great Driven 2018 event.  Our focus on Digital Operations led us to many interesting places in this ...

  • August 20, 2018
  • Scott
  • 2 Comments

I'll begin with the ending: The customer journey is the (only) process that really matters.  It's a provo...