• September 4, 2018
  • Scott
  • 0 Comments

Customer Journey Mapping is all the rage lately - and in our last post I argued that it is the only process th...

  • September 3, 2018
  • Scott
  • 0 Comments

Susan Fowler recently wrote a compelling piece for Vanity Fair: 'What Have We Done': Silicon Valley Engineers ...

  • August 23, 2018
  • Scott
  • 0 Comments

We had a great Driven 2018 event.  Our focus on Digital Operations led us to many interesting places in this ...

  • August 20, 2018
  • Scott
  • 2 Comments

I'll begin with the ending: The customer journey is the (only) process that really matters.  It's a provo...

  • August 2, 2018
  • Scott
  • 0 Comments

There are four earnings reports and Annual Letters that I like to read. Apple's quarterly earnings transc...

  • July 31, 2018
  • Ariana
  • 0 Comments

[Editor's note: Driven 2018 is coming up quick and we wanted to share some of our most anticipated sessions w...

  • July 15, 2018
  • Scott
  • 0 Comments

From nearly the first year I began writing this blog on behalf of BP3, pundits and commentators have predicted...

Driven
  • July 12, 2018
  • Ariana
  • 0 Comments

Driven 2018 is coming up quick and we wanted to share some of our most anticipated sessions with you. You can ...

  • July 10, 2018
  • Scott
  • 0 Comments

I find Apple's approach to it's products and services really interesting (obviously, given how many posts have...