Case Management Redux

  • May 26, 2010
  • Scott

Redux Online’s guest blogger Ashish Bhagwat reposted styles of process, distinguished by their attributes… including: Case Management.  Was it posted by Gartner sometime in the last couple months, given all the debate on Case Management?  Nope.  It was posted in 2005.

Recently, we have had few on Case Management and unstructured processes. Those may have been triggered by an acquisition or two, or certain technological developments that made case management easier to achieve ‘technologically’ than earlier. But, most of us know it is not new in terms of problem space, in terms of definition and also in terms of implementation. I have been looking for something to confirm this – Case Management flavor of process management has existed almost all along.

And I stumbled across this picture that described the “styles” of processes in June 2005. I thought I’d share it and remind all of us that problem space has not changed by much!

I find myself in violent agreement.

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