Bruce Silver, never one to shy from a debate, weighs in with a post I largely agree with:
The question is BPM part of case management, or is case management part of BPM? is a metaphysical one.? I think, however, it is a proxy for the real question, can a BPMS do a good job with case management, or do you need a special dedicated tool?? It?s obvious that if a single offering could provide both, users would prefer it over separate dedicated offerings.? And it?s equally obvious that it can be done, although it?s fair to say that the offerings may not be good enough yet.? Back in 2005, people said you needed separate BPM platforms for human workflow and integration processes.? It was just a matter of time, and not that long a time.
In one paragraph, I think Bruce has succinctly cut down 90% of the noise:
- This is a metaphysical question. In a practical sense, who cares.
- To the extent that people care, it is because they're substituting this metaphysical / philosophical question for a practical one: "Can a BPMS do a good job with Case Management?" (or ACM)
- Everyone understands customers would like to have one tool that does both. And makes breakfast.? Thus the fear and uncertainty and doubt about this issue among software vendors.
- Anyone who can code worth a lick can see that it can be done. But as Bruce says, there's a lot of room for improvement on most of the tooling out there.
- History suggests the ultimate answer.
He then moves on to discuss how a case might be different from a process.? Overall a great read.