Bruce Silver Reviews Another BPMS
- November 9, 2010
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Missed this when it first ran on Bruce’s site, but he now has a review out for DST’s AWD:
One of the oldest BPMS’s around is one you may not have heard of: AWD from DST Technologies. If you send in a check to fund your retirement account or pay an insurance premium, chances are good that AWD is running the process to handle that transaction and the customer service surrounding it. […] They call it a BPMS-enabled application rather than a platform. The basic structure of the app is prebuilt, along with key data objects needed in operations that capture customer transactions and handle customer service. That means business can build and maintain the solutions themselves… something many still insist cannot be done.
Bruce has a white paper available that goes into more detail.