Later in the afternoon, I attended the Smarter Process keynote.? David Millen brought out several customers in this session:? BMI, Kaiser Permanente, to name two.? Given the wealth of fantastic customer presentations, I would have liked to see more product vision in this presentation rather than customer vision - but the presentation definitely delivered on the customer front.
The highlight for me was seeing Kaiser Permanente up on stage presenting their solution - 4.5 months of work for first discovery workshop to production.? This is unheard of agility at a large, conservative organization in the healthcare industry.? Kaiser had a great story to tell:
- SOA provided the building blocks for Kaiser to get where they're going with Smarter process.? Building the SOA messaging bus was hard, but worth the investment.
- Today, over 600 systems are hooked into their message bus. That's a monumental effort over many years
- All that data is 209 Billion events that can be acted on ( I missed the timeframe )
- Event and decision management in real time, process management is integrated.
- Not to forget data at rest and analytics and leveraging fun stuff like Hadoop databases.
- Kaiser is also leveraging ODM insights - nurse to patient ratios, geospatial and time-related rules, using time and space to augment rules (I have to admit to having a Star Trek moment here)
- Using time-based escalation we can update a charge nurse to take action to improve the nurse-to-patient ratio.
Brazos UI figures prominently in that screenshot above - and in Kaiser's success with their pilot.? Kaiser discovered Brazos UI the same way many BPM practitioners have.? A developer on the team finds a post on developerWorks, a Google Search for help, and then discovering glowing references to Brazos UI from a host of BPM developers and consultants, and after careful comparison to what else is available, Brazos is the obvious choice.? Kaiser runs the kind of thoughtful operation that? both gives their BPM team the space to experiment and try UI toolkits, but also does the due diligence of the organization and people behind them.? Gradually, endorsement for Brazos UI traveled across to business users and up the chain to executive leadership.
What has emerged is a great partnership between our organizations, and we couldn't be more proud of what our friends at Kaiser are building for their constituents with BPM. The potential for BPM in healthcare and insurance is staggering.
The following day, Kaiser actually presented another session on their BPM journey, where they were able to go into much more detail (50 minutes versus 10).? I took some great notes but I'll just share the highlights here:
- Environment setup is a risk, but once established are very stable
- Take the time to capture the intellectual property of what you're learning - patterns and lessons that can be applied by the organization as the capability expands outward.
- Everything has to be mobile, including UI and reports
- Reports / Charts inform User Interface
- The to-be model has to involve a prototype - "not hard with Brazos toolkit from BP3"
There were some great, unexpected endorsements in this session.? You dream about customers saying such nice things about you, unscripted.? When someone asked about support for Brazos, they pointed to several folks wearing BP3 gear in the audience: "BP3 exists to help customers using Brazos, and there are quite a few of them in the room right now."
And I was guilty of going to the Twitters with a few comments:
love seeing a passionated developer / practitioner talk about #BPM (it doesn?t hurt when he?s also talking about how much he loves #brazos)
? Scott Francis (@sfrancisatx) February 24, 2015
but the best part is this isn?t a demo of #brazos, it is a demo of working process software. #bpm #ibminterconnect ? Scott Francis (@sfrancisatx) February 24, 2015
and congrats to the KP team for winning a Kaiser Permanente Innovation Award! #bpm #ibminterconnect great stuff
? Scott Francis (@sfrancisatx) February 24, 2015
Does it get any better than your customer winning a company award for their work with your software?? IBM and BP3 have a lot to be proud of here.
I have never enjoyed being in a customer session quite as much as this one - because everything they showed they built themselves, leveraging Brazos UI toolkit.? It is a software developer's dream to have the audience ask question after question and have the customer show them time and time again how Brazos actually solves that with out-of-the-box functionality.? This session was a fantastic endorsement of the power of IBM BPM + Brazos UI.
BPM really is a team sport.
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