Mike Gammage on reducing individual complexity in an institutionally complex organization:
Framed in this way, BPM is the key to reducing individual complexity - "making it easy to get things done" - whatever the level of institutional complexity.
Which is why savvy CIOs see BPM as the strategic issue that it really is.
I like this turn of phrase- it aptly describes what we've done in several BPM projects, though we've had less elegant ways to articulate it.? Making it easier for the everyman/everywoman to get the job done - rather than only enabling the heroes in the organization.