First, let me start by saying that Tuesday was a blast.? We had a great day with sessions, and I had the chance to appear on theCube - which was awesome.? But also, we had a truly amazing customer event - the setting and the conversations and the quality of the companies and cultures represented was top notch.? I love doing that event with our customers and our partners at IBM.
Don't forgot to stop by our booth #560 on the floor - you can learn about the latest offerings from BP3, or just get a sense for how process and decision management are the foundations for all of the buzzword-worthy technologies out there.
Now, on to the Wednesday sessions.?? If you haven't had conference breakfast, it may be worth giving it a try so that you can get some networking in with your peers. But if you've been eating the conference breakfast so far, this is a good opportunity to change it up.
At *ahem* 8:00am time slot we have a good session on decision management at a complex institution:
Best Practices and Benefits of Leveraging a Global Decision Management Platform at Credit Suisse
Wednesday, Mar 22, 2017 | 8:00 AM - 8:45 AM | Mandalay Bay Ballroom L | Session ID: 6983A
Rule-based decisions enforcing regulatory and bank strategic policies are pervasively required in a today's global financial institution like Credit Suisse. A unified and globally established decision management platform based on IBM Operational Decision Manager (ODM) is leveraged to overcome the technical and organizational hurdles in managing thousands of rules in many different banking domains. This session introduces the key benefits for a financial institution and gives practical advice on: 1) How to establish such a platform globally; 2) How to establish an organizational setup and operating model that can scale globally; and 3) What a flexible funding model could look like to establish a platform and ensure long-term continuity.
At 9am, if architecture is your speed, the following session with Eric Herness and Ryan Claussen is going to be up your alley.
A Sample Architecture for Cognitive Business Processes
Wednesday, Mar 22, 2017 | 9:00 AM - 9:45 AM | Mandalay Bay Ballroom I | Session ID: 4442A
The next wave of business processes has arrived: cognitive processes. By leveraging the Watson and Spark services in IBM Bluemix, additional context and insight are injected into processes, providing end-users with additional context and knowledge, thus improving the overall business value. This session will show attendees how business processes can leverage cognitive technologies from IBM to attain new efficiencies and discover new insights from existing process data. We will walk through architectural considerations when interacting with cognitive services, and discuss how to utilize process data as a source of training materials for machine learning. We will also show a live demo.
?Swiss Re has a session on utilizing BPM and ITIL -
How to increase Business Value with IBM BPM and ITIL: Insight from Swiss Re
Wednesday, Mar 22, 2017 | 9:00 AM - 9:45 AM | Mandalay Bay Ballroom J | Session ID: 1390A
To become and remain successful and competitive, a business must gain more transparency and efficiency in its processes. In a world of growing complexity, processes will enable you to manage your business in a controlled way. At Swiss Re, we see the growing importance of Business Process Management (BPM) as a business driver for IT to better harvest the benefits resulting from the digital transformation. BPM is a holistic and systematic approach to achieving optimized business outcomes.
At 9:30 - if you happen to skip or miss the 9am starts, our own Amit Malhotra is presenting along with Chandra Shekar of IBM on the IBM Digital Business Assistant and BP3.? One advantage of this session is that if you skip the sessions, you're already on the tradeshow floor so you can follow up with a visit to demos at BP3 or IBM booths in the area -
Improving Employee and Team Productivity Using IBM Digital Business Assistant: A Case Study
Wednesday, Mar 22, 2017 | 9:30 AM - 9:50 AM | Engagement Theater Booth #588 | Session ID: 3954A
Come hear the digital transformation story of how an enterprise is using IBM's Digital Business Assistant to improve employee/team productivity and scale employee expertise.
In the 10:15 slot are a couple more sessions worth mentioning:
Digitization of New Business Policy Processing with IBM BPM and ODM at SBI Life Insurance
Wednesday, Mar 22, 2017 | 10:15 AM - 11:00 AM | Mandalay Bay Ballroom K | Session ID: 2055A
SBI Life Insurance used to process new business policies within five to seven working days. They processed these application manually between the branches to a central processing center. Now SBI uses IBM BPM and ODM for new business policy processing from 630 branches across India. With the new solution they are able to process new business policies within two working days. Some 830 employees at branch offices and 5,000 agents across the country use the IBM BPM application.
Designing and Architecting Cognitive Business Operations Solutions
Wednesday, Mar 22, 2017 | 10:15 AM - 11:00 AM | Reef F | Session ID: 2642A
CBO solutions implemented as processes and decisions offer exceptional business and customer value by infusing cognitive services to enable them to sense, respond and learn; and by leveraging untapped unstructured data. In this session, you will learn how to create actionable insight from unstructured data with Watson Cognitive Services on Bluemix in processes and decisions today! You will discover the four key cognitive patterns, their service integration architecture, the applicable cognitive services, where services training is relevant, and how to integrate services with processes and decisions.
How Banco Galicia's Dynamic, Multi-Product Origination Platform Improves Business Agility
Wednesday, Mar 22, 2017 | 10:15 AM - 11:00 AM | Mandalay Bay Ballroom I | Session ID: 3509A
This session covers the challenges Banco Galicia faced in providing a first-class customer experience and accelerating time-to-market by integrating or customizing its legacy systems. It will explain how IBM BPM and ODM provided the flexibility needed to face these challenges, including the "secret sauce" in the architectural design that enables agility and competitive differentiation within the retail banking segment, while accelerating new offerings launch cycles from months to days.
In the 11:15 time slot, Danske Bank is presenting on the subject of scaling BPM at an enterprise level, alongside Lars Dinesen of IBM.
Successfully Scaling BPM on an Enterprise Level at Danske Bank
Wednesday, Mar 22, 2017 | 11:15 AM - 12:00 PM | Mandalay Bay Ballroom J | Session ID: 4870A
S?ren Bisgaard, VP process transformation and Lars Dinesen, IBM Hybrid Cloud country leader, will discuss how Danske Bank, a leading Nordic bank, has used IBM BPM to help speed up development and introduce agile, multi-speed IT within a 100-year-old bank. The session will focus on how to organize around BPM and how to scale into a truly enterprise platform. We will also put the Danske Bank way of dealing with BPM into perspective relative to other successful customer deployments.
If you want to know more about how budgets are formulated, this is your chance:
Integrated UX For a Federal Budget Formulation Application Using IBM BPM
Wednesday, Mar 22, 2017 | 11:15 AM - 12:00 PM | Mandalay Bay Ballroom K | Session ID: 6093A
Imagine you are a business user who is able to go to a single application to view analytical and interactive reports, launch and participate in formally defined business processes, and perform what-if analyses on large dimensional data sets?all driven by seamless integration of world-class solutions for one consistent user experience. Within the US Federal Community, Deloitte Consulting integrated a set of capabilities across three key business domains: Strategic Alignment; Planning, Budgeting and Execution; and Program Performance. Using IBM Business Process Manager (BPM) as the web portal, along with Cognos BI, TM1, and Cognos Disclosure Management, we created an integrated solution that feels like one product experience.
Next up at 1pm is estimation and planning for large scale ODM project:
How Many Rules? How Do We Estimate and Plan That?: Planning for Large-Scale Rules Projects
Wednesday, Mar 22, 2017 | 1:00 PM - 1:45 PM | Mandalay Bay Ballroom L | Session ID: 3976A
Estimating is hard. Calculating the effort for just ten rules is a challenge?how do you scale it to thousands? After that, how do you plan the project, resource the team and ensure that the project can fit into your environment? Based on Agile techniques and experience, this session brings a structured approach to defining, estimating and planning a project using IBM ODM, and explains what techniques to use to track your progress along the way when you finally get started. We'll cover how to estimate the number of rules when you don't know what they are yet, how to work out how long it will take, how to fit in the dependencies with other teams, and how to make sure that the plan fits in before the deadline... which isn't very far away!
Or if you prefer a UX oriented session:
Transforming the Patient Experience Using a Process Transformation Cloud
Wednesday, Mar 22, 2017 | 1:00 PM - 1:45 PM | Mandalay Bay Ballroom I | Session ID: 4462A
IBM PureApplication, Process Transformation, Master Data Management and DevOps allow the healthcare enterprise to revolutionize the patient experience. Cloud techniques form the core of the solution by allowing for repeatable, composable software topologies to support all phases of the application lifecycle. IBM's process transformation, master data and caching tools create a consistent platform for innovation in the patient engagement applications. IBM's DevOps allows the cloud topologies to keep pace with rapid releases. This session will provide an overview of what healthcare organizations should expect in terms of skills, timelines and level of effort when they are ready to move their applications to a platform based on the cloud.
John Wiley & Sons on Process Reinvention in Publishing
Wednesday, Mar 22, 2017 | 1:00 PM - 1:45 PM | Oceanside E | Session ID: 6040A
John Wiley & Sons (Wiley) is a global publishing company specializing in the academic market. Wiley is in the midst of modernizing many of its technology platforms. One of the first major applications Wiley decided to overhaul was Author Services, which guides authors through the production and licensing of academic articles submitted to various journals and publications. The main goals of the project were to automate process execution where appropriate, and to monitor and optimize all processes. During this session Wiley, in conjunction with IBM Business Partner Cedrus, will discuss how they designed the Author Services 2 platform using IBM Blueworks Live and IBM Business Process Manager (BPM).
The next sessions I have marked to keep track of are in the 3:15pm sessions.? First off is meeting the experts:
Meet the Experts: IBM Digital Business Assistant
Wednesday, Mar 22, 2017 | 3:15 PM - 4:00 PM | Meet the Experts Forum # 2 | Session ID: 5010A
Come meet the experts on IBM Digital Business Assistant to get your questions answered related to the offering, technology and experience. The panel will include members from IBM Digital Business Assistant, Engineering and Design. We'll discuss topics of your choice.
Keeping The Engine Running: Maintaining a Healthy Process Transformation Environment
Wednesday, Mar 22, 2017 | 3:15 PM - 4:00 PM | Mandalay Bay Ballroom K | Session ID: 4869A
This session will describe how a process transformation environment, including how to maintain IBM Business Process Manager (BPM) and IBM Operational Decision Manager (ODM) at peak efficiency. It will share hints, tips and good practices to ensure that services remain available, responsive and resilient. The discussion will also highlight the operational benefits that can be gained by leveraging IBM Cloud offerings, including IBM Business Process Manager on Cloud and IBM Bluemix.
Banco de Occidente Improves Efficiency in Its Credit Process for Vehicles and Customers
Wednesday, Mar 22, 2017 | 3:15 PM - 4:00 PM | Mandalay Bay Ballroom I | Session ID: 4356A
Banco de Occidente is one of the biggest banks in Colombia and part of Grupo Aval, the country's largest financial group. They had a challenge with two strategic products, vehicle and retail personal loans. Competitors were offering better pre-approval times, so they needed more operational control and visibility into where to improve their processes. They implemented the two credit processes in 12 months and realized these benefits: Faster pre-approval times; fulfillment of the SLAs promised to customers; optimization of manual tasks, with increased visibility; and reduction of rework within the process. The bank also determined that straight-through processing was a big opportunity. and they are currently on a project to include ODM.
Impactful Process Discovery: How Establishing Governance Generates Value in IBM Blueworks Live
Wednesday, Mar 22, 2017 | 3:45 PM - 4:05 PM | Engagement Theater Booth #588 | Session ID: 5097A
Process documentation becomes stale more quickly than ever in today's rapidly changing businesses. This leads many business users to abandon following the process, which ultimately diminishes return on process analysis investments. By using IBM Blueworks Live and establishing a governance framework that fits your enterprise needs, you can empower your business and IT teams to work together on process documentation that works for everyone. This session will showcase a governance model that promotes flexible organic growth of Blueworks Live while generating measurable business process value.