Anatoly is one of the clearest communicators on the subject of BPM today, from a practitioner's viewpoint.? A few choice quotes:
AB: First of all, there is a kind of a general understanding of how to do BPM right. But the problem is that there are many small factors that can dramatically affect your BPM initiative and actually ruin it.? [...] if you do it in a waterfall-like approach, then there is no room for agility, so it's not BPM, actually.
Couldn't have said it better myself.
I would like to add that there may be one key factor for success, but there are always several key factors for failure. This is the problem. You must know a lot and be careful about many things at once. This is why BPM professional services are in demand.
Again, true words.? It is one of many reasons why BPM professionals are in demand, but maybe most of the other reasons boil down to this one.
AB: Well, I believe that this BPMS-ACM debate you referred to at the beginning was very productive and, in the end, we will see most BPMSs enabled by ACM capabilities. This is a great thing because there is really a full spectrum of structured, half-structured and unstructured processes and cases. We need to cover all of this spectrum.
I definitely recommend the whole podcast.