ACM and BPM, Sitting in a Tree

Post by
Scott Francis

Jacob Ukelson has run a blog post espousing BPM for "business process management" and ACM for "best practice management" (reporting from the BPM2010 conference):

One participant (I didn?t get his name) summarized the conversation by the intriguing statement?So BPM is for processes, ACM is for best practices? ? from earlier comments he made it was clear he was a management consultant.

I think his statement is a good way of looking at ACM ? especially if you come from a management consulting background. According to wikipedia ?A best practice is a technique, method, process, activity, incentive, or reward which conventional wisdom regards as more effective at delivering a particular outcome than any other technique, method, process, etc. when applied to a particular condition or circumstance.? also ?A given best practice is only applicable to particular condition or circumstance and may have to be modified or adapted for similar circumstances. In addition, a ?best? practice can evolve to become better as improvements are discovered?.

Now, referring back to a previous post on this blog, it is no wonder that Jacob and I agree so often:

... If BPM is focused on optimizing the aggregate of many process instances, Case Management is focused on optimizing the outcome of an individual run of a process by providing better information and tools to the case worker.? To take the medical example ? case management would philosophically try to help improve the outcome for a single patient.? BPM would philosophically try to improve the overall outcome of health care provided by the facility across all patients.

(Note, I used the word process but could have just as easily substituted the word "case" or "issue" or "patient").

So, I once again find myself in violent agreement with Mr. Ukelson.

More From Blog

You Might Also Like

Driven Day 5: The Final Day of Automation Goodness: Enterprise UX and Design
Read More
Driven Day 4: Application Modernization
Read More
Driven Day 3: Process Automation Day
Read More
We Work With Companies Just Like Yours
Are You Ready?

Let’s Work Together

BP3 gets you there fast. Contact us today to see how we can bring more focus, foresight, and follow-up to your projects.