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Process

Blog Entry

Driven Day 3: Process Automation Day

Scott Francis
July 7, 2020
Blog Entry

For Release: BP3 Global Named a Leader in Digital Process Automation Service Providers Report by Independent Research Firm

BP3 Global, a global provider of digital operations software and services has been named a Leader in “The Forrester Wave™: Digital Process Automation Service Providers, Q3 2020.”

Krista White
July 7, 2020
Blog Entry

Brazos: Building Better Experiences for IBM Automation

Important updates to the best UI for IBM Automation: Brazos UI 6.0

Scott Francis
July 7, 2020

Neil Ward-Dutton on Process Mining: Why Now?

If you can't tell, I've been intrigued by Neil's series of youtube videos covering a range of topic around AI and Automation, as part of his work at IDC.? I think it is a great way to humanize and mak

Scott Francis
July 7, 2020

Advice from Three Years Ago, Still Good Today

It isn't often you can get advice from three years ago - about technology - that is still just as good now as it was then. But in March of 2017, McKinsey published a report: " Intelligent process auto

Scott Francis
July 7, 2020

Another view of what's to come in RPA in 2020

Deep Analysis published a report on RPA in 2020. A few interesting insights to pick apart: Process discovery tools will take the driver's seat and act as catalysts for automation opportunity identification.

Scott Francis
July 7, 2020

Horses for Sources (HfS) on the RPA Market

If you missed this report from January (which feels like it was from another decade, let alone just a couple of months ago), Horses for Sources (HfS) put out their analysis in January 2020 of the RPA

Scott Francis
July 7, 2020

Taking Constraint Theory and Process to the CPU level

I find the reporting on Apple's possible move from Intel chips to its own ARM-based chips fascinating . At some level, Apple seems to look at all of the necessary components of their products, and ap

Scott Francis
July 7, 2020

A Real World Example of RPA and Process Orchestration

At CamundaCon there were in-depth discussions about the role of process engines and RPA software, as well as how to orchestrate all the RPA bots people are building. Since then, an article on Deut

Scott Francis
July 7, 2020

If you want to Change, and make it Stick, you need a Process

Have you implemented something new in your team?? Or made a big change in how you want to handle something? Have you made a big "Change Management" style change in your organization, or been a part of

Scott Francis
July 7, 2020

OTPP Customer Story on Camunda's Blog

Last week we posted about OTPP and Camunda at CamundaCon - but we hadn't noticed a nice blog post on Camunda's blog that has some more details about OTPP's journey with Camunda: With $201.4 billio

Scott Francis
July 7, 2020

A Bot and a Process Walk into a Virtual Conference Together

While attending the CamundaCon conference last week, the intersection of RPA and process was explored across vs several conversations.? An interesting development to see RPA so prominently featured in

Scott Francis
July 7, 2020

CamundaCon Recap: Customer Stories from OTPP

Ontario Teachers Pension Plan gave two presentations at CamundaCon - both well done. Sandy Kemsley covers the first one in this post (scroll down), and there's an interesting bit of history. Sandy i

Scott Francis
July 7, 2020

CamundaCon Recap: Customer Stories from Keller Williams

In the first track presentation of Day 1 for CamundaCon, Keller Williams presented their solution for Smart Plans for their agents.? In a post by Sandy Kemsley , she captures the details of the prese

Scott Francis
July 7, 2020

CamundaCon Recap: Best Virtual Conference so Far

Camunda in Context As is often the case with a conference on process technologies, Sandy Kemsley has the best live blog available on the subject of CamundaCon .? As she notes, Jakob Freund deliv

Scott Francis
July 7, 2020

Robotics (RPA) Brings New Rules to Process Automation

This post was originally published on Medium to share the the Austin Startups publication . I'm sharing it here as well for the BP3 audience! BP3 has been helping our clients find a faster way to

Scott Francis
July 7, 2020

A Retrospective on the Disruptive Collaboration Product that wasn't

It's Friday, so it's time for a fun post, a trip down memory lane for some of us.? If you have a long enough memory in tech, you probably well remember Google Wave.? It launched with great fanfare and

Scott Francis
July 7, 2020

Migrating to WebPD - The Missing Instructions

As IBM has indicated that they plan to deprecate the Desktop Process Designer for the BAW platform many of our customers are looking to understand how to move to using the Web Process Designer. ?Whil

Andrew Paier
July 7, 2020

Imagine and Deliver Faster with Digital Process Automation #think2019

We're at IBM Think 2019 this week, and I want to call your attention to a great session on Wednesday morning.? AECOM have an innovative approach to their design process that is the result of collabo

Scott Francis
July 7, 2020

When to make the Ask for Customer Information

From the BPM.com discussion forum , a question was asked: "From Emiel Kelly: When a customer orders something, you might ask him a lot of information, but it might be possible you don't need all t

Scott Francis
July 7, 2020

IBM Buys Red Hat

[Update: more analysis has hit the wire over the last few days, a few comments on that below the fold] I have to admit, I didn't see this coming: IBM to acquire Red Hat in deal valued at $34 bi

Scott Francis
July 7, 2020

Visual Programming

In our world of process, there are a lot of low-code or no-code platforms on offer.? Being a realist, it often turns out that there are certain things these platforms allow you to represent visually -

Scott Francis
July 7, 2020

Process Deviance Research

For those craving some real research into the reasons for process deviance, and some weekend reading, I turn your attention to the following paper: Why do business processes deviate? Results from a D

Scott Francis
July 7, 2020

Pharmacovigilance Made Simple

[Editor's note: This guest post is the first in a series from Larry Taber, BP3's Digital Strategy Officer for Life Sciences and Pharma.?Larry has over 32 years of deep pharmaceutical and biotech expe

Andrew Paier
July 7, 2020

No, the Employee Journey is the Process that Matters!

Customer Journey Mapping is all the rage lately - and in our last post I argued that it is the only process that matters - and that we're actually doing process mapping when we do customer journey m

Scott Francis
July 7, 2020

Where are my Reports?

If you are using a BPM process at one point or another you have probably asked yourself, ?Where are my Reports?!?. ?I've seen it on every process transformation project I've worked. ?Everyone starts

Andrew Paier
July 7, 2020

Business Processes and RPA

A lot of folks are confused about Business Processes and RPA: which is which? Do they compete, or are the complements?? Adeel Javed outlines a use case that will be familiar to BPM aficionados - the

Scott Francis
July 7, 2020

Cognitive Business Operations: Benefits & Challenges

How do you get started with Cognitive Business Operations? What are the advantages? What are the challenges? Take a look at this video featuring John Reynolds. [embed]https://vimeo.com/212773762[/emb

Krista White
July 7, 2020

What are Cognitive Business Operations?

John Reynolds provides an overview of Cognitive Business Operations. [embed]https://vimeo.com/212774076[/embed]

Krista White
July 7, 2020

Cognitive Business Operations and Digital Process Automation

How is Cognitive Business Operations related to Digital Process Automation? Expert John Reynolds, details the differences between the two and their commonalities. [embed]https://vimeo.com/212773302

Krista White
July 7, 2020

Analytics in Process Transformation

What's the current state of analytics in Digital Process Transformation and where is it going? [embed]https://vimeo.com/212773560[/embed]

Krista White
July 7, 2020

Process Methodology

What are some key contributors to failure modes in BPM and application development? Chief Operating Officer, Rainer Ribback discusses the importance of methodology to your success. [embed]https://v

Krista White
July 7, 2020

Why Should You Care About Process Management?

What is BPM? Why should your business care? What types of businesses benefit from BPM? How do you get started with BPM? Expert John Reynolds answers your burning questions in this video. [embed]htt

Krista White
July 7, 2020

Witnessing major process failure in action

We have all heard about how difficult the banking situation is on folks holding a mortgage who maybe at risk of foreclosure. Last night I happened to catch this segment on ABC News: Nightline. Th

Lance Gibbs
July 7, 2020

Will 50% of BPM Programs Fail?

David McCoy of Gartner recently commented on Elise Olding's prediction that 50% of BPM Programs will fail.? This is initially a fairly stunning prediction when you are as aware as I am of all the BPM

Scott Francis
July 7, 2020

Risk Management

Not precisely a BPM reference, but on the Aris BPM Blog, Martin Kling posted an interesting article on Risk Management.? It points out the over-reliance on a poorly understood method can really hur

Scott Francis
July 7, 2020

As if by Magic

After reading through Phil Gilbert's CIO article and writing about it, what do I find via the magic of Google Reader, but an article that tells me that (potentially) all is not lost... (as if by mag

Scott Francis
July 7, 2020

Is a lack of Business Process Management imperiling our economy?

Phil Gilbert, President and CTO of Lombardi , recently wrote an article for CIO.com, where he argues that the melt-downs in banking and in the automotive industries were primarily from a lack of visi

Scott Francis
July 7, 2020

Apple & Business Process Management

Method Behind the Madness In the BPM world, not much is said about Apple, and people in our business don't associate Apple with BPM.? I'd say the association is more like Apple to Innovation.? Yes

Scott Francis
July 7, 2020

From Pilot to Program

Fahad Osmani, a colleague and friend over at Lombardi, wrote a good post today on the Lombardi Blog .? I put a comment over there but it is a moderated blog so it may take a while to show up.? The ba

Scott Francis
July 7, 2020

The Shaving Process and Dollar Shave Club, Revisited

Dollar Shave Club is back in the news thanks to a blockbuster deal selling the firm to Unilever for $1 Billion .? We even wrote about Dollar Shave Club on this blog back in 2012 , commenting on

Scott Francis
July 7, 2020

Lest you think that Process has no Place in the Creative...

Many BPM gurus over the years have held forth that creative endeavors and innovations would happen in spite of or in the absence of process.? The thought is that process is counter-productive to crea

Scott Francis
July 7, 2020

Building Business Process Definitions

I was recently asked?how people go about creating Business Process?Definitions (BPDs). Since this is a complex question I thought it better to write down the answer rather than try to explain this pr

Andrew Paier
July 7, 2020

Keeping it on the Rails

Every BPM project or initiative starts off with good intentions. Leverage the Process technology,deliver value faster,?better, cheaper, and keep delivering. Often there?s training, methodology shift

Andrew Paier
July 7, 2020

#IBMInterconnect: Creating Lasting Process Change in Wells Fargo Enrollments with IBM BPM

Note: you can find BP3's sessions at IBM Interconnect here . Wells Fargo was an early Lombardi customer, believe it or not, and they've brought BPM forward with IBM BPM since the acquisition in

Scott Francis
July 7, 2020

In-depth Look at Roles

I like Keith Swenson's post on the subject of Roles because it is a topic that rarely gets this kind of vendor-agnostic deep-dive.? In the case of a business process, the use of roles is prett

Scott Francis
July 7, 2020

Requirements Failures for Major BPM Initiatives

Texas hasn't had much luck lately with state-sponsored software projects.? In some cases, working software can be turned off if it was found that procurement processes were undermined.? In a case

Scott Francis
July 7, 2020

Simpler BPMN

BPMN Simplification is a holy grail in some circles, so I couldn't resist posting and linking to Marco Brambilla's blog on the topic here . In practice, we often use much less of the BPMN spec than

Scott Francis
July 7, 2020

BPMCAMP Sessions: Strategies to Quantify Business Value

Our own Ted Irani gave a talk at BPMCAMP on strategies to quantify business value. At BPMCAMP we had a lot of content about building practical solutions with BPM, but this one was all about h

Scott Francis
July 7, 2020

Automation and Process

A recent HBR article tackles Automation and its impact on employment and humanity in " Beyond Automation " by Thomas H Davenport and Julia Kirby.? The premise is the concern you can pick up almost

Scott Francis
July 7, 2020

Legislating Competency: Another Perspective

Anatoly Belaychuk wrote a post in response to one of mine on the topic of legislating competency . We often find ourselves agreeing on topics related to BPM, despite very different backgrounds a

Scott Francis
July 7, 2020

Blueworks Live Best Practices

This post is from Krista White, co-author of our new guide to BP3's Blueworks Live Best Practices posted below. Krista also works on Neches and the Brazos suite . Over the last few years

Krista White
July 7, 2020

Getting it Backward, SAP Edition

[This post is courtesy of David Brakoniecki, our UK Delivery Director, and is also posted on his blog ] Posted in the SAP Community Network is an article on 3 traps on the way to S/4HANA .

David Brackoniecki
July 7, 2020

Think Your Company Cares about Process?

If you think your company cares about process, check this out this exclusive from ABC : Apple engineers, managers and developers have been secretly volunteering for the past year in this sta

Scott Francis
July 7, 2020

Do Bad Companies have a Right to Improve?

Recently, I was challenged by someone for tweeting/blogging about a company that was investing in a BPM program.? The complaint was that this company had been failing at BPM for years, and had terr

Scott Francis
July 7, 2020

Why Neches?

BP3 recently announced the GA release of our tool for analyzing IBM BPM solutions - Neches. This is a product that I have been working on?for many years. Those who know me well may be aware that

Andrew Paier
July 7, 2020

Starbucks' Process Lab

Starbucks has an interesting experiment going on in their new Reserve Roastery and Tasting Room in Seattle .? It sounds like a coffee process junkie's dream: The space is designed to be both

Scott Francis
July 7, 2020

Collaboration Doesn't Replace Process

In a recent BPM.com post on BPM Quotes , this one jumped out at me: ?Not everything is a process, nor can it be written down. However, if you want something to be measured and repeatable the

Scott Francis
July 7, 2020

14 Best New Coffee Shops

Thrillist is out with a list of the 14 best new coffee shops .? Well, they did themselves a favor by saying "New" because otherwise they'd have a monumental task to sort out the "best" in the US.

Scott Francis
July 7, 2020

5 Areas BPM Projects Fail

I?ve spent over half of my career in BPM, and encountered quite a few projects in that tenure.? While some might call me ?knowledgeable?, I genuinely enjoy BPM because its diversity enables lif

Rainer Ribback
July 7, 2020

The Sophomore Effect and BPM

I've been looking at and discussing our collective knowledge of BPM projects among the good folks at BP3, ever since BPMCAMP. And we noticed a theme among our customers who are most successful w

Scott Francis
July 7, 2020

The Process of Teaching Apple

Great article in the NY Times, covering Apple's internal training program (dubbed unoriginally "Apple University").? The best thing I can do is refer you to the article to read about it, but if y

Scott Francis
July 7, 2020

Morning Ritual = Process for Creativity

Inc. published an article by Jessica Stillman, " Why It's Worth Making Time for this Lengthy Morning Ritual ". When business owners go looking for productivity boosters, they're generally thi

Scott Francis
July 7, 2020

Five Signs that a BPM Project is Going to Fail

Over on the BPM.com forums, Peter Schooff asked the question: " What is the first sign that BPM project is going to fail? " - it is a good discussion to read, but I also wanted to share my thoughts

Scott Francis
July 7, 2020

Activiti 5.16 Released

Its good to see that the announcement of Activiti Enterprise Edition hasn't slowed the release of community edition updates. To that end, Activiti 5.16 has just been made available for download her

Andrew Paier
July 7, 2020

Being Told What to Do

In May there was an interesting discussion around an article by Peter Deng , entitled " Process Is Being Told What to Do by Someone Who Has Less Information than You ".? It is a fascinating read f

Scott Francis
July 7, 2020

This is What BPM Looks like When it goes Mainstream

In recent GE Capital advertisements, I couldn't help but notice that they're pitching their business know-how as a competitive differentiator for their customers.? Specifically, it's their business

Scott Francis
July 7, 2020

Process and Basketball

I'm not precisely a Spurs fan, despite living in Texas. They don't always inspire to put it nicely, but you have to respect their approach to the game and the fundamentals.? And they just won ano

Scott Francis
July 7, 2020

Process and Data - If Data came First, How Did it get There?

BPM.com's Peter Schooff was nice enough to take our post on Process First, then Data and start a robust discussion on their forum . One oversimplification in my writeup was that by saying "pr

Scott Francis
July 7, 2020

Support for your Side Project

My good friend (and former coworker) Gary Chou has started a new venture that I hope flourishes and establishes a branch in Austin! It's called Orbital .? And he already has some great pr

Scott Francis
July 7, 2020

Promoting Code is a Habit

When talking to people about startup companies, there are several phrases that I?ve heard echoed by several successful people. ??Making a profit is a habit.? ??Shipping product is a habit.? ?Likewi

Andrew Paier
July 7, 2020

Scale is another word for Opportunity

In the process world, large scale is just an opportunity for process improvement. At small scale, many improvements won't earn back their investment in a reasonable time frame.? But at large sc

Scott Francis
July 7, 2020

MWD on Appian

Recently saw an update from MWD on Appian's positioning : Earlier this week Appian Corp announced that seasoned VC Harry Weller of New Enterprise Associates (NEA) has joined its board . Wel

Scott Francis
July 7, 2020

Personal Process

Tom Baeyens recently wrote about Personal Workflow , painting his vision for how it works. I'm a big proponent of personal process.? The best software developers I have ever worked with have h

Scott Francis
July 7, 2020

Over-Optimizing - Effective Business Process User Interfaces (Part 2)

In Lean thinking, one of the cardinal sins is overproduction . In BPM thinking, we always? assume that the requirements are wrong . When you take those two principles together, it should be

Scott Francis
July 7, 2020

I'd Fund That: Blue Bottle Coffee

I saw this article on TechCrunch almost a month ago-? on the fund raise that Blue Bottle Coffee just did.? I think the folks at TechCrunch were understandably surprised that Blue Bottle raised $25

Scott Francis
July 7, 2020

3 Tips for Success with BPM

As we warm up for Impact 2014, why not review some fun video from 2013, edited down a bit for easier consumption!? In this IBM Impact 2013 interview, I gave three tips for a successful start with

Scott Francis
July 7, 2020

Focus on Something that Matters

Thought we'd share a good moment from last year's IBM Impact - about a minute of an interview I did where the discussion turned to advice for customers taking on BPM.? The short version: Focus

Scott Francis
July 7, 2020

High Tech in the Chamber of Commerce

This kind of development is probably old news in Silicon Valley, where High Tech has dominated for decades.? But in Austin, it was quite a turn of events to see several technology executives join

Scott Francis
July 7, 2020

Writing the Press Release First: Amazon and BPM

Loved the insights from this post by Brandon Sterne about Amazon's product management approach, and "working backwards" . (If you don't read his blog, you should!) We've previously looked at Appl

Scott Francis
July 7, 2020

The Simplicity Index

Having written previously about Simplicity many times, I found this article fascinating : Yesterday, brand consultancy Siegel + Gale released its annual ?Global Brand Simplicity Index.? Th

Scott Francis
July 7, 2020

Thinking about Data as the new Oil... Process Context to Refine it

In a post-dinner conversation a couple weeks ago with some fellow BPM evangelists, Lance brought up something that the CEO of Tableau had said, if I'm not mistaken - that "data is the new oil".? An

Scott Francis
July 7, 2020

Innovation World Coverage (Software AG)

Sandy Kemsley has posted a series of articles on the sessions she attended at Innovation World, Software AG's user conference.? In this post she talks about ARIS world , the subconference focused

Scott Francis
July 7, 2020

AQPC Interview: Is Micro-Managing with BPM a Myth?

I was invited to be interviewed by the APQC blog the other day, and the results are now live on their site .? Some favorite quotes ensue: In this quote I was referring to how to ask the right q

Scott Francis
July 7, 2020

Intentional Business Process Management

Forrester has put out a new report on Accelerating BPM Velocity with the Right Service Provider . The Challenge It is a good read. Clay and the other authors start out by pointing out thre

Scott Francis
July 7, 2020

The Process of Writing About Apple

Most people don't think of creative endeavors as requiring or adhering to process, but when I read enough of someone's work, a process becomes apparent in the way they approach their subject. I

Scott Francis
July 7, 2020

Critique of Task Management

Anatoly often brings great issues to the table - the kind of problems we and our clients wrestle with periodically - and gives some great analysis of potential solutions. This time, the subject

Scott Francis
July 7, 2020

The Myth of Micromanaging (with BPM)

I have to admit that the myth of micromanaging as a requirement of BPM is one of those things that just irritates me.? Even more so when people in the ACM community foist that upon the BPM communit

Scott Francis
July 7, 2020

Identifying the Major Anti-Patterns to Business Value

Perhaps more useful than telling you the right things to do in your BPM projects, is helping you identify the "anti-patterns" to their business value.? Avoiding them, or not, sets the stage for proje

Scott Francis
July 7, 2020

Sales Process vs. Buying Process

Interesting blog from Jaisundar: " Prospects don't care about your sales process. Maybe you shouldn't either... " But then, is there really something like Consultative Selling at all? I woul

Scott Francis
July 7, 2020

A Process Too Good? Or Too Good to be True?

Good blog from Keith Swenson about the dangers of over-emphasizing cost in your process (or more broadly, efficiency):   3M started to use Six Sigma from 2001 to 2005 in order t

Scott Francis
July 7, 2020

Austin is BBQ Ground Zero

? Austin has always had good BBQ.? I was hardly here a whole day before I ate at County Line BBQ on 2222.? And I haven't lived more than 2 miles from a County Line BBQ ever since... And yet C

Scott Francis
July 7, 2020

Starting the Journey

[ Editor's Note :? The following post is an excerpt from the Preface of our recent publication:? The COO Revolution:? Reinventing Customer-Facing Processes for Moments of Truth. ? The first chapt

Krista White
July 7, 2020

Phil Gilbert on IBM's Design Thinking

Context and History Phil's speaking engagements at Impact have been one of the highlights of the show for me since Impact 2010.? This year he had a change of pace - instead of talking about BPM,

Scott Francis
July 7, 2020

Blueworks Live Training from Bruce Silver

Great resource that Bruce Silver just announced , if you want to access Blueworks Live training online: Together with Shelley Sweet of I4Process, I began doing a set of basic Process Mapping

Scott Francis
July 7, 2020

BP3 Customers Speaking at Impact

With Impact on the horizon, we wanted to highlight some of the great sessions our customers are participating in at Impact.? Eleven IBM customers that BP3 folks have worked closely with are present

Scott Francis
July 7, 2020

What's Complicated

As I go through my notes from bpmNEXT, I keep finding little gems that I want to share.? Like the note I wrote myself- that Germans love David Hasselhoff ... and BPMN, after watching a series of g

Scott Francis
July 7, 2020

Revisiting Starbucks and Square

As we know at BP3, rolling out process change across an organization the size of a Starbucks is no easy task. They have so many retail locations and registers and team members to train, it is a dau

Scott Francis
July 7, 2020

Copying Apple

Two great blogs about why nobody copies Apple - one by Horace Dediu , and another by Charlie Kindel . Horace asks the question - why doesn't anyone copy Apple? Put another way: Why is it

Scott Francis
July 7, 2020

Austin's Thinktiv in the News

Great article in the Statesman on Sunday about Thinktiv , by perhaps Austin's best connected tech reporter, Lori Hawkins.? It centers on how Thinktiv is revising the startup process for their cust

Scott Francis
July 7, 2020