BP3 Support Offerings:

BP Labs is structured around the world’s top experts in BPM. You will never hear our team say “sorry, that’s not a product problem”.

Our team is here to help you solve your BPM challenges and we will work with you to make it happen.

Based on your needs, you can choose from Pre-production and Production levels of support, urgency and response times being the main difference.

Included in all BP Labs Support Subscription:

  • Expert BPM and Rules Development Advice
  • Expert Configuration Advice
  • Expert Infrastructure Advice
  • Expert Toolkit Authoring Advice
  • Expert BPM Patterns and Best Practices Advice
  • Brazos Suite Support
  • IBM BPM Solution Code Support
  • IBM Operational Decision Manager Solution Support

BP3's Support Site Provides Customers With:

BPLabs Knowledge Base

Available to labs customers only our extensive knowledge base is filled with answers to common problems and articles about best practices.

Toolkits

BPLabs toolkits are avaliable to Labs customers only. Giving them access to extensive examples and starting points for complicated BPM problems.

Customer Issue Submission & Tracking

Every Labs customer gets access to our ticketing system to open support tickets and track progress.

BP Labs Support Site

The BP Labs support site contains general knowledge base articles available to all users. With their login, BP Labs and Brazos customers can access their toolkit downloads, more detailed knowledge base articles, as well as, submit and track issues.