Category Archive for "six sigma"

5 Areas BPM Projects Fail

I’ve spent over half of my career in BPM, and encountered quite a few projects in that tenure.  While some might call me ‘knowledgeable’, I genuinely enjoy BPM because its diversity enables lifelong learning and consistently presents new challenges.  Problem

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Understanding Failure of the Process Kind

Jacob Ukelson posted about preventing failure vs. fixing failure.  He make a few good points and along the way once again compares ACM / BPM by implication.  In a sense, many will argue, ACM is about learning from failure, and

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HBR and Process Improvement Culture

The Harvard Business Review recently covered Process Improvement, and considers the question of why it is so hard for companies to maintain their process improvement culture after a prominent leader departs.  The primary example is Allied Signal and Larry Bossidy:

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EMC: Role of Process Improvement Methodology in BPM

I was surprised to run across this article from EMC/Documentum. It is a pretty thoughtful post about Process Improvement methodology and BPM.  It starts with a pretty good background proposition to set the tone: BPM and PI share a common

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Looking Behind The Curtain

Neil Ward-Dutton has a great post about BPM vendor results that moves into a discussion of process improvement approaches: The distinction between “old school” and “new wave” process improvement approaches (I’ve called these “high church” and “low church” before) is

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Sloan Review on Process Improvement

Interesting article in the MIT Sloan Review on “Where Process-Improvement Projects Go Wrong“.  It compares process improvement projects to the behavior of a metal spring, by dividing into three phases: Stretching – at the beginning, a small team is motivated

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Statistical Significance of Observable Data

All too often I see conclusions based on observable data, where the conclusion does not necessarily follow the data presented.  This doesn’t mean that the conclusion is wrong on the face of it, but that it can’t be made based

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