Category Archive for "Process"

Checkmark

Automation and Process

A recent HBR article tackles Automation and its impact on employment and humanity in “Beyond Automation” by Thomas H Davenport and Julia Kirby.  The premise is the concern you can pick up almost anywhere these days: Familiar as she is

Read More

Blueworks Live Best Practices

This post is from Krista White, co-author of our new guide to BP3’s Blueworks Live Best Practices posted below. Krista also works on Neches and the Brazos suite. Over the last few years I’ve noticed an increase in the volume

Read More

Legislating Competency

“Your goal is to set up the conditions for success.” At BP3 our teams go in and rescue a lot of BPM projects that previously failed to get off the ground with the big generalist consulting firms.  I thought a

Read More

Think Your Company Cares about Process?

If you think your company cares about process, check this out this exclusive from ABC: Apple engineers, managers and developers have been secretly volunteering for the past year in this state-of-the-art lab to participate in rowing, running, yoga and many

Read More

Getting it Backward, SAP Edition

[This post is courtesy of David Brakoniecki, our UK Delivery Director, and is also posted on his blog] Posted in the SAP Community Network is an article on 3 traps on the way to S/4HANA. As a BPM guy, the

Read More

Do Bad Companies have a Right to Improve?

Recently, I was challenged by someone for tweeting/blogging about a company that was investing in a BPM program.  The complaint was that this company had been failing at BPM for years, and had terrible customer service as demonstrated by several

Read More

Why Neches?

BP3 recently announced the GA release of our tool for analyzing IBM BPM solutions – Neches. This is a product that I have been working on for many years. Those who know me well may be aware that baby versions of

Read More

Starbucks’ Process Lab

Starbucks has an interesting experiment going on in their new Reserve Roastery and Tasting Room in Seattle.  It sounds like a coffee process junkie’s dream: The space is designed to be both a playground for coffee nerds and an easy

Read More

Collaboration Doesn’t Replace Process

In a recent BPM.com post on BPM Quotes, this one jumped out at me: “Not everything is a process, nor can it be written down. However, if you want something to be measured and repeatable then it needs to be

Read More

14 Best New Coffee Shops

Thrillist is out with a list of the 14 best new coffee shops.  Well, they did themselves a favor by saying “New” because otherwise they’d have a monumental task to sort out the “best” in the US. I haven’t been

Read More

5 Areas BPM Projects Fail

I’ve spent over half of my career in BPM, and encountered quite a few projects in that tenure.  While some might call me ‘knowledgeable’, I genuinely enjoy BPM because its diversity enables lifelong learning and consistently presents new challenges.  Problem

Read More

The Sophomore Effect and BPM

I’ve been looking at and discussing our collective knowledge of BPM projects among the good folks at BP3, ever since BPMCAMP. And we noticed a theme among our customers who are most successful with their BPM efforts.  The most successful

Read More

Promoting Code is a Habit

When talking to people about startup companies, there are several phrases that I’ve heard echoed by several successful people.  “Making a profit is a habit.”  “Shipping product is a habit.”  Likewise, for successful BPM engagements I believe “Promoting Code is

Read More

Morning Ritual = Process for Creativity

Inc. published an article by Jessica Stillman, “Why It’s Worth Making Time for this Lengthy Morning Ritual“. When business owners go looking for productivity boosters, they’re generally thinking of small changes that can help them squeeze more essential business tasks

Read More

The Process of Teaching Apple

Great article in the NY Times, covering Apple’s internal training program (dubbed unoriginally “Apple University”).  The best thing I can do is refer you to the article to read about it, but if you take a look at this and

Read More

Five Signs that a BPM Project is Going to Fail

Over on the BPM.com forums, Peter Schooff asked the question: “What is the first sign that BPM project is going to fail?” – it is a good discussion to read, but I also wanted to share my thoughts more directly

Read More

Activiti 5.16 Released

Its good to see that the announcement of Activiti Enterprise Edition hasn’t slowed the release of community edition updates. To that end, Activiti 5.16 has just been made available for download here: http://activiti.org/download.html While this is primarily a bug fix release,

Read More

Being Told What to Do

In May there was an interesting discussion around an article by Peter Deng, entitled “Process Is Being Told What to Do by Someone Who Has Less Information than You“.  It is a fascinating read for a BPM practitioner.  Because Peter

Read More

This is What BPM Looks like When it goes Mainstream

In recent GE Capital advertisements, I couldn’t help but notice that they’re pitching their business know-how as a competitive differentiator for their customers.  Specifically, it’s their business process acumen that they’re pitching as a key differentiator: “if you just need

Read More

Process and Basketball

I’m not precisely a Spurs fan, despite living in Texas. They don’t always inspire to put it nicely, but you have to respect their approach to the game and the fundamentals.  And they just won another NBA championship – their

Read More

Process and Data – If Data came First, How Did it get There?

BPM.com’s Peter Schooff was nice enough to take our post on Process First, then Data and start a robust discussion on their forum. One oversimplification in my writeup was that by saying “process first”, the implication is that data can’t

Read More

Support for your Side Project

My good friend (and former coworker) Gary Chou has started a new venture that I hope flourishes and establishes a branch in Austin! It’s called Orbital.  And he already has some great press coverage for his new project: Gary Chou’s

Read More

Scale is another word for Opportunity

In the process world, large scale is just an opportunity for process improvement. At small scale, many improvements won’t earn back their investment in a reasonable time frame.  But at large scale, or increasing scale, more and more improvements will

Read More

Personal Process

Tom Baeyens recently wrote about Personal Workflow, painting his vision for how it works. I’m a big proponent of personal process.  The best software developers I have ever worked with have had strong personal software processes – a method to

Read More

MWD on Appian

Recently saw an update from MWD on Appian’s positioning: Earlier this week Appian Corp announced that seasoned VC Harry Weller of New Enterprise Associates (NEA) has joined its board. Weller is an acknowledged VC star; he’s been on Forbes’ Midas

Read More

Over-Optimizing – Effective Business Process User Interfaces (Part 2)

In Lean thinking, one of the cardinal sins is overproduction. In BPM thinking, we always assume that the requirements are wrong. When you take those two principles together, it should be clear that an iterative approach with frequent testing of our

Read More

I’d Fund That: Blue Bottle Coffee

I saw this article on TechCrunch almost a month ago-  on the fund raise that Blue Bottle Coffee just did.  I think the folks at TechCrunch were understandably surprised that Blue Bottle raised $25M in a series B investment from

Read More

3 Tips for Success with BPM

As we warm up for Impact 2014, why not review some fun video from 2013, edited down a bit for easier consumption!  In this IBM Impact 2013 interview, I gave three tips for a successful start with BPM.  For customers

Read More

Focus on Something that Matters

Thought we’d share a good moment from last year’s IBM Impact – about a minute of an interview I did where the discussion turned to advice for customers taking on BPM.  The short version: Focus on something that matters. Seriously. 

Read More

Congratulations to Ian Gotts

I’m a little overdue, but I just wanted to take time out to say congratulations and thanks to Ian Gotts, one of the movers and shakers in BPM for many years.  Just two years ago his firm, Nimbus, sold to

Read More

Writing the Press Release First: Amazon and BPM

Loved the insights from this post by Brandon Sterne about Amazon’s product management approach, and “working backwards”. (If you don’t read his blog, you should!) We’ve previously looked at Apple and BPM, but this time, we turn our attention to

Read More

The Simplicity Index

Having written previously about Simplicity many times, I found this article fascinating: Yesterday, brand consultancy Siegel + Gale released its annual “Global Brand Simplicity Index.” The online survey of over 10,000 respondents in seven countries sought to determine which businesses

Read More

Thinking about Data as the new Oil… Process Context to Refine it

In a post-dinner conversation a couple weeks ago with some fellow BPM evangelists, Lance brought up something that the CEO of Tableau had said, if I’m not mistaken – that “data is the new oil”.  And the analogy makes some

Read More

Innovation World Coverage (Software AG)

Sandy Kemsley has posted a series of articles on the sessions she attended at Innovation World, Software AG’s user conference.  In this post she talks about ARIS world, the subconference focused on ARIS and its move to the cloud: He

Read More

AQPC Interview: Is Micro-Managing with BPM a Myth?

I was invited to be interviewed by the APQC blog the other day, and the results are now live on their site.  Some favorite quotes ensue: In this quote I was referring to how to ask the right questions to

Read More

The Process of Writing About Apple

Most people don’t think of creative endeavors as requiring or adhering to process, but when I read enough of someone’s work, a process becomes apparent in the way they approach their subject. I thought it would be fun to turn

Read More

Joins and IBM BPM – Diving Deeper

[Editor’s note: This is another guest-post from Andrew Paier, our Director of BP Labs at BP3.  In this post he’s examining how Joins work in IBM BPM.  There’s quite a bit of material available online about how Joins should work

Read More

Intentional Business Process Management

Forrester has put out a new report on Accelerating BPM Velocity with the Right Service Provider. The Challenge It is a good read. Clay and the other authors start out by pointing out three basic problems with BPM programs at

Read More

Critique of Task Management

Anatoly often brings great issues to the table – the kind of problems we and our clients wrestle with periodically – and gives some great analysis of potential solutions. This time, the subject is “Task Management” in the context of

Read More

The Myth of Micromanaging (with BPM)

I have to admit that the myth of micromanaging as a requirement of BPM is one of those things that just irritates me.  Even more so when people in the ACM community foist that upon the BPM community, of which

Read More

Sales Process vs. Buying Process

Interesting blog from Jaisundar: “Prospects don’t care about your sales process. Maybe you shouldn’t either…“ But then, is there really something like Consultative Selling at all?I would argue that there is no such thing. If you really look at the

Read More

Identifying the Major Anti-Patterns to Business Value

Perhaps more useful than telling you the right things to do in your BPM projects, is helping you identify the “anti-patterns” to their business value.  Avoiding them, or not, sets the stage for project success.  The whitepaper, Identifying the Anti-Patterns, authored

Read More

A Process Too Good? Or Too Good to be True?

Good blog from Keith Swenson about the dangers of over-emphasizing cost in your process (or more broadly, efficiency):   3M started to use Six Sigma from 2001 to 2005 in order to cut costs and increase efficiency.  It worked!  They

Read More

Austin is BBQ Ground Zero

  Austin has always had good BBQ.  I was hardly here a whole day before I ate at County Line BBQ on 2222.  And I haven’t lived more than 2 miles from a County Line BBQ ever since… And yet

Read More

Phil Gilbert on IBM’s Design Thinking

Context and History Phil’s speaking engagements at Impact have been one of the highlights of the show for me since Impact 2010.  This year he had a change of pace – instead of talking about BPM, or BPM and ODM,

Read More

BP3 Customers Speaking at Impact

With Impact on the horizon, we wanted to highlight some of the great sessions our customers are participating in at Impact.  Eleven IBM customers that BP3 folks have worked closely with are presenting on the order of 13 or 14

Read More

Blueworks Live Training from Bruce Silver

Great resource that Bruce Silver just announced, if you want to access Blueworks Live training online: Together with Shelley Sweet of I4Process, I began doing a set of basic Process Mapping 101 training videos for Lombardi Blueprint several years back,

Read More

What’s Complicated

As I go through my notes from bpmNEXT, I keep finding little gems that I want to share.  Like the note I wrote myself- that Germans love David Hasselhoff… and BPMN, after watching a series of great presentations reflecting serious

Read More

Revisiting Starbucks and Square

As we know at BP3, rolling out process change across an organization the size of a Starbucks is no easy task. They have so many retail locations and registers and team members to train, it is a daunting task. But

Read More

Copying Apple

Two great blogs about why nobody copies Apple – one by Horace Dediu, and another by Charlie Kindel. Horace asks the question – why doesn’t anyone copy Apple? Put another way: Why is it that everyone wants to copy Apple’s

Read More