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Will Today’s Processes be Sufficient for Tomorrow’s Customer Experience?

Peter Schoof over on BPM.com posits: “Will most of today’s processes not be sufficient for providing the high level of customer services that will be considered standard in the future?”It’s a great discussion that ensues among the BPM cognoscenti. I

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Best Burgers in Austin

Thrillist occasionally produces great content about Austin, and a series of “bests” in Austin has really done well with it.    Recently they posted a list of the 25 burgers to eat before you die (no comment as to whether

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Aging in the Workplace: 3 Myths

In the Austin American-Statesman, I ran across a good article on aging myths in the workplace. In reality, any generalization isn’t going to pre-determine your experience with an aging workforce.  It is the individuals and the culture that determine how

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Indeed, Austin, Trilogy

A nice profile of Chris Hyams showed up in the Sunday Times (UK). The occasion was a visit to Indeed’s Dublin offices.Though not a household name, Indeed is the world’s most-used jobs site, with 180m unique visitors a month from

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BP3 and Student Loan Genius

Plansponsor.com has published a profile of BP3 and our Student Loan Repayment benefits.  It’s great coverage of the benefit that we provide to our employees via another Austin startup, Student Loan Genius. From the article:SOLUTION: Two years ago, Francis heard about

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A Warm Welcome in the Nordics

When people in the past asked me about the value of culture, I likely would have said that good culture was important for any of the following reasons:it makes it a better place to workit makes it easier to recruit

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Two Critical Steps for Success with BPM

What’s the most critical step in producing a successful BPM program? If we consider BPM broadly, and not just the IT project, there are two critical steps that are often overlooked. First, one of the most overlooked steps is getting your BPM

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Offshoring’s Achilles’ Heel

In Sandy Kemsley’s blog, reporting from the PegaWorld conference, she wrote the following:“AmEx used to be a waterfall development shop — which enabled them to offshore a lot of the development work but meant 10-16 months delivery time — but

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Contributing back to the Community

We spend a fair amount of time giving back to the BPM community by sharing our best practices.  But we also like to give back when it comes to our experiences and know-how in other areas. Two recent posts on

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Forrester: The New Breed of Digital BPM Consultants

Forrester’s Clay Richardson has published a new brief on the New Breed of Digital BPM Consultants.  You can find it on our home page, and here.  If you needed a reason to reach out to us at BP3 for your

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Austin Coffee Startup: Houndstooth

As noted previously in this space, I’m a fan of Austin startups – even when they’re not tech startups.  Houndstooth has been serving up some of the best cups of Coffee in Austin since they opened the first location six

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Austin Tech Downtown

Nice article in the Statesman’s new 512tech feature on the wave of tech companies locating downtown.Google is part of a wave of tech firms that are choosing downtown offices for their Austin operations. In Austin’s competitive tech sector — there

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Interesting view into Venture Capital in Austin

LiveOak Ventures’ Venu Shamapant’s blog post is a good reminder that Venture Capital firms have to raise money themselves.  And the process sure sounds a lot like what entrepreneurs go through to raise funds.  In particular Venu shares the challenges

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Nine Years

BP3 was formed 9 years ago in May.  We’ve come a long way since then.  In 2008, we attended Lombardi’s “Driven” BPM conference in Austin, with our first two additional partners in crime, Flournoy Henry and Greg Harley:(Note: pre-sweater vest!

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Best Place for Recent Graduates?

Last week’s theme for BP3 was international expansion – into Holland and Denmark.  This week the theme is great places to work.  BP3 is again in the Austin list of best places to work. We’re also on a new national list

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Austin’s Best Places to Work: We’re on the List

The Austin Business Journal has published their 2016 list of best places to work in Austin, and BP3 is once again on the list – 75 companies across a number of categories based on size. As with most of these

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Proud Moment for our Team

It’s a proud moment for our team to announce our incorporation in Holland today.  Better yet that we were able to share the news with our customers and partners in Holland this week with our team on the ground.  As

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MWD on #bpmNEXT

Neil Ward-Dutton’s session at bpmNEXT was “Remixing BPM for the digital age”:The main point I made: BPM technologies deliver capabilities that all organisations pursuing a digital transformation agenda need – work co-ordination and knowledge sharing at scale; the ability to

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Great Coverage of an Austin Entrepreneur: Mellie Price

I saved this article back in March so that I could come back to it – great coverage and interview of Mellie Price, an Austin-based entrepreneur.About life as an entrepreneur?“A lot of people get attracted to the I-want-to-work-for-myself syndrome,” she

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Why Choose Austin?

A great article from Built In Austin about why 4 tech companies chose Austin for their next big office.  I think Westland from ProjectManager.com nailed the reason many companies locate here:“It’s beautiful and people are friendly,” he said, “but from

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Getting Started with Decision Management

Recently I commented that we are doubling down on decision management. Putting our educational webinars where our mouth is, we’re hosting a great webinar on May 24th:  Getting Started with Decision Management. We’ll be doing a series of sessions on

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BP3 on MWD’s Radar

On the heels of new product releases Friday, it feels like an appropriate time to talk about an analyst report on BP3:MWD recently published a report in their “on the radar” series about BP3 and our market-leading Brazos UI offering. 

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Brazos Adoption is going Global

For Release: Brazos UI Enterprise 4.9.0

Brazos continues to be the best UI for BPM.  Version 4.9 further extends that lead.  Every day I’m impressed by the solutions customers build with Brazos, from Vietnam to Poland, and all parts inbetween.  Why? because it is, quite simply,

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For Release: Brazos Portal Update

Not too long ago, I had occasion to visit Carlsberg in Denmark and see how they leverage Brazos Portal and Brazos UI in their business.  It was really compelling to see how their business users have organized their work depending

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Our #bpmNEXT Presentation : A Business Process application with no Process

Thanks to Sandy Kemsley for the kind coverage of our demonstration:Outpatient care example with coordination of resources (rooms, labs) and people (doctors, patients), BPMN may not be best way to model and coordinate resources since can end up as a

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Austin: #1 for Small Business

The Austin Business Journal just published a story based on research by the American City Business Journals across 106 cities.  Each of the 16 factors are objective measurements of the economy that affect the climate for small businesses.So how did

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Doubling down on Decision Management

There are rare opportunities to combine forces with another company that really embodies everything your company stands for.  In Teknovare, we have found such a company, and earlier today we publicly announced our acquisition.  Teknovare has in many ways been

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Coding and Typing

In the Austin American-Statesman over the weekend was an article covering the efforts of Austin’s K-12 schools to produce students with coding skills.I’m a fan of teaching coding sooner.  I think of it as a language skill, along with English,

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Building a BPM Business at #bpmNEXT

I had the honor of participating in a panel on building a business in BPM, alongside Silver Tree’s Jonathan Sapir and Princeton Blue’s Pramod Sachdeva.  SilverTree (~20 people) is focused on Salesforce, while Princeton Blue (~35 ppl – correction: Pramod

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Modeling at #bpmNEXT

As part of the Business of BPM, a panel discussion of the role of modeling was held.  Denis Gagne, Clay Richardson, and Kramer Reeves all took part, moderated by Bruce Silver.  Again, Sandy Kemsley has the gold-standard coverage. A key element

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The Business of BPM at #bpmNEXT

bpmNEXT has been experimenting with the format on the first day of the event, a format they call the business of BPM.This year it started with Nathaniel doing a reprise of his predictions for BPM over the next 5 years. 

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Impressions from #bpmNEXT

This was the fourth bpmNEXT we’ve attended and presented at – every one since the beginning.  Every year the conference gets a little bit better in terms of content, and the collegiality gets better as well.  And the rooftop lunches

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A Day in the Life at the Capital Factory

Christopher Calnan of the ABJ spent a day inside the Capital Factory and his reporting on it has been published as of Friday:Several accelerators and co-working spaces were operating in Austin well before the Capital Factory launched seven years ago

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Great Place to Work comes to Austin in 2016

I just saw a save-the-date post for the Great Place to Work 2016 Small & Medium Business Conference coming to Austin October 10-11th later this year.Given how many Austin companies were featured on the last couple of lists they put

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The Next Big Thing in BPM : BPMNEXT 2016

We’re proud to be making our 4th appearance at BPMNEXT this year. I believe –  along with Keith Swenson of Fujitsu, Jakob Freund of Camunda, and Denis Gagne of Trisotech – and Nathaniel and Bruce of course! – we are

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As a Texan, felt right at home with the Art Cows

Denmark

On my last trip to Europe, the second leg involved a trip to Denmark – my first visit, which was a real pleasure. After arriving in Copenhagen, I was greeted by one of our customers, so to speak…  They  have a

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Holland

In 2014 we acquired a business in the United Kingdom, to join our current team members in Portugal and Ukraine and form the center of gravity of our operations in Europe.  For a business our size, it was a huge

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Investing in People

There’s a nice article on Bloomberg, primarily about Student Loan Genius, a local Austin startup that promotes different ways companies can support paying down student loans.  At BP3, when we discovered Student Loan Genius we knew we had discovered a

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You Don’t have to Dare to be Legendary to Learn from this Advice

I love Mike Maples’ thoughts on startups. Whether it is the Thunderlizard thesis or the Legendary startup, he is challenging startups everywhere to think bigger.  And yet, you don’t have to try to be Google to benefit from his advice,

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Lest you think that Process has no Place in the Creative…

Many BPM gurus over the years have held forth that creative endeavors and innovations would happen in spite of or in the absence of process.  The thought is that process is counter-productive to creativity and creation.  But it isn’t so. Coleen

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BP3 and the IBM Smarter Process Award

Not too long ago, IBM recognized BP3 as the Smarter Process partner of the year in an award ceremony at Interconnect. It’s a big honor to our team, which works hard every day to help our mutual customers succeed with IBM’s

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Handshakes and Decision-making

Madhu Punjabi has a fun post on Medium about how products get shipped. In it, he proposes that ship time can be related to the number of handshakes required to get product shipped  in a startup.  At first, when there’s

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Learning from BaseCamp

DHH of Basecamp (formerly 37 signals) wrote a post that should be inspiring to anyone starting or leading or working to build a company that doesn’t aspire to be a unicorn.At the time of writing, DHH had been working at

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Transportation and Investment… and Startups

It seems appropriate to post this on a day when I’m en route to Europe to meet with colleagues and customers in Europe. Interesting read on Fred Wilson’s blog on the distribution of Venture Capital.  From the included graphic you can

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Maturity Models

No surprise, but Anatoly Belaychuk has written a great post on going deep versus going wide with BPM programs over on BPM.com.But here is the trap: people tend to view BPM as an ocean of opportunities where almost any course

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Fred Wilson on Tenacity

This post on Fred Wilson’s blog, “Tenacity”, should be inspirational to many bootstrapped businesses. He perfectly captures the challenge and the zeitgeist of tenacity in the context of the entrepreneur and the investor (because businesses aren’t just up and to

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Innovation and Regulation at #SXSW

I attended a few inspirational sessions at SXSW this year, and I want to share some of what I heard and learned.In one particularly interesting session, four Austinites spoke about “Innovation vs. Regulation” at the Austin Chamber of Commerce offices.

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Austin Tech Through the Eyes of its Fathers #SXSW

Three legends of Austin’s Tech Economy came to SXSW Interactive this year to hold forth on how Austin became Silicon Hills, and to talk about the future of tech in Austin.  It has become a popular pastime in Austin to

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Networking in the Digital Age – a Few Thoughts

A few weeks ago I participated in a session called “networking in the digital age” at IBM’s Interconnect conference and I thought I’d share some thoughts in a more coherent way here, to a broader audience. First off, there are a

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Want to win the Recruiting War? #SXSW Panel Shared Great Insights

Greg Barr, Managing Editor at the Austin Business Journal, attended our panel, “Can Austin Take Top Talent from Silicon Valley”, and wrote a great piece on it in the ABJ.  Our panelists included Kristen Clemmer – head of recruiting at

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