Internet of Things, meet BPM
About a month ago, BPM.com hosted a discussion of processes and the Internet of Things. If you want to know what some of the thought leadership in BPM think about IoT, this is as good a place as any to get a sneak preview.
My favorite part of the discussion was kicked off by Ian Gotts:
BPM should help simplify the complex so that everyone is working consistently. IOT has made business infinitely more complex. BPM has a critical role to play in helping businesses understand how to exploit and manage the explosion of data from the IOT.
This tension between more noise and complexity, and understanding core values and processes, is really at the heart of how IoT and BPM relate. John Morris added to the comment with another thought:
Language is by definition a simplifying illusion (per “signifier and signified”). Models are “illusions”, if we have to use the term. To be human is to refer to the world via the intermediation of language and thought.
And that’s what BPM is — “a nascent language of work”. In a BPM system, the symbols of work (“task”, “call-to-customer”, “resource-No.-2” etc.) are first class citizens of the software. BPM provides management with the best-so-far technology of work management.
A bit of a play on being “the worst language to describe work – except for all the others”, but I think John has articulated the connection between BPM and Language in a really succinct way. Worthy of its own blog post, John!