Jaisundar’s post on Bouncing Thots regarding the biggest barrier to companies starting a BPM project was pretty spot-on:
But really, some of the best BPM projects have failed because of this particular problem. With BPM it is so very important that two hands come together to clap – both the external enablers (vendors, product specialists, SIs, consultants and all of that) and your internal enablers (process owners, users, IT teams, Management, etc.) .
Just one hand cant pull off a clap.
There were several other good responses on the ebizQ forum, admittedly. And only one person who just threw IT under the bus(!)
But Jaisundar has put his finger on a big issue. Many companies can not look themselves in the mirror and realize that the roots of current failures were planted inside the company, not outside.
As for the “outside” issues, there are many:
- Wrong partner, or issues with partner chosen
- Wrong technology, or issues with technology chosen
- Budget issues
- Economic conditions change
But most of these if we trace back to the root – who chose the partner? who chose the technology? How were those decisions made? How were they policed or validated later on? You get the idea.