Archive for February, 2012

Amazon and "Simple Work Flow"

Amazon’s new Simple WorkFlow service (SWF) is an interesting development for sure.  Several analysts weighed in on the development. First up, Derek Miers of Forrester: So Amazon is obviously looking for large scale and transaction throughput. Indeed, this is a

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Social's Impact on BPM?

This question comes up periodically – how will social tech impact BPM?  Recently Clay Richardson has addressed the issue in a podcast – We’ve been talking about this combination of social and BPM over the last two and a half

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Austin: We're Doing All Right

Before I get to the point of this post, let me give some background: Economic Backdrop Last week I attended the Angelou Economics Annual Forecast in Austin.  I’ve attended for the last few years and found it to be immensely

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Improving Customer Experience at Point of Sale

Square has always been an interesting startup.  Attempting to disrupt how payments are made is non-trivial.  They started with the little add-on device for swiping credit cards – attacking the merchant side of the equation.  As a customer, it really

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Remarkable Employees Make Processes Better

This post is spot on for remarkable employees. Not that it covers everything, but each of the items in the list is certainly true. Ignore job descriptions Eccentricity – hey, I’ll admit this isn’t a requirement it just has a

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Do Unto Others…

Change is great when you’re doing it to someone else, not so good when someone is doing it to you. I think process is the same way… Process is great when you’re instituting process on someone else. Not so great

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Two World Views Collide

Connie Moore’s recent blog post on “Big Process” advocates for process improvement being top-down in the organization: Big process is when senior-most business and technology leaders embrace business process change by shifting the organization’s focus from isolated BPM and process

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Listening to Customers – Apple and the NPS

The myth that Apple doesn’t listen to customers is pretty sacrosanct in media coverage.  But in a recent Forbes article, Steve Denning calls it out as another myth that needs busting, because Apple uses the Net Promoter Score (NPS) relentlessly:

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New Process for Products: LEGO

Late last year, I wrote a couple of posts about an emerging “new process for product“.  I’m not claiming to have come up with the idea, or even to be the first to observe the phenomenon, but I wanted to

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Recover from Failure

If you can get past the F-bombs in his article, Chris Haseman has excellent advice for young programmers (or old, for that matter), in his blog post, “How to F*ck Up Like a Pro“… If it hasn’t happened to you,

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Jobs and the Tech Boom

After several years of gloom-and-doom reporting on the economy, we’re starting to see signs of sunshine.  The numbers are coming back better than people feared, better than they expected.  Two recent articles drove home for me, a few reasons for

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The Process of Starting

It used to be “The Art of the Start” but increasingly it is all about the process of starting up, the Lean Launchpad, the Lean Startup. Not to worry, there’s plenty of Art in starting up.  But thanks to Steve

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Four AustinStartup Articles

AustinStartup has posted three four articles recently about startups and the SXSW scene that is coming in March, worth a quick read to catch up on what’s coming, and what’s going on in the world of startups here. First, Austin-based

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Don't Give Your Process Improvement Over to a BPO

Adam Deane has once against sparked a discussion in his comments – this time about BPM and BPO – and he ends with the question: “So why are BPO and BPM not talking to each other?” I might not have

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Cloud Computing and BPM on Demand

Interesting read from Jon Pyke on BPM on Demand.  He’s pushing a vision of processes (and their component services) being available and provisioned “on demand” and assembled on the fly into working processes. It’s a great vision, but BPM isn’t

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Uncovering the True Differentiation in #BPM Products

Neil Ward-Dutton of MWD Advisors is attempting to uncover for their customers the true differentation between BPM vendors.  This isn’t easy – partly because they can all hide behind a common modeling paradigm (BPMN, among others), and an expert in

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Nobody Cares about BPM… Or do They?

Ian Gotts says nobody seems to care about BPM – on the basis of attending a conference (unnamed) in the USA, that was sparsely attended.  He has a great picture of the room, nearly empty, that presumably he was speaking

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Brakoniecki on OpenText Q2 Call

David Brakoniecki has some good commentary on OpenText’s Q2 results on his blog.  Not about the financials of the call, but about implications in the BPM market: In their core market of electronic content management (ECM), the Opentext world is

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More Good Employment News

It was great news when the unemployment rate dropped to 8.5% last month.  But there were still enough zigs and zags in the data to make it unclear whether the trend would continue, and how real that number was. Then

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Targeting iOS First in the Enterprise

A new blog post from Forrester‘s Frank Gillett inadvertently illustrates why it makes sense to focus on iOS first when building mobile apps for the enterprise.  Already 1 in 5 (20%) of the global workforce is using Apple products (for

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Chris Dixon asks: Who Should Learn How to Code?

What a great blog post from Chris Dixon, “Who should learn how to program?” : Businesses all over the world need more programmers. Every company I know is hiring engineers (e.g. see this list of NY tech startups). Top programmers

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Passion + Process

Great interview of Ron Johnson, the new JC Penney CEO, by Seattle Times… In it, Ron pointed out the stores he admires – Whole Foods and Starbucks, and why: Q. Other than Apple, which stores do you admire? A. I

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