Hard to Argue with Connie Moore

Scott Francis
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Connie objects to the characterization by some of “BPM failures”, and has excellent advice for those who either see BPM initiatives stalling, or want to prevent them from getting stuck:
  • Cut down the up-front time spent on process modeling.  There’s no reason you can’t continue to invest in modeling after your BPM initiatives are in progress.
  • Knowing how to scope your effort. Getting projects that are too big to tackle, or too small to matter, can stall efforts.  Right-sizing process efforts is, unfortunately, still more art than science.
  • Let business drive. Stated differently – make business drive.  My take: exactly, but don’t let them drive off the cliff.  Get them to lead, but don’t be an order-taker.  IT’s job isn’t just to implement, it is also to inform and consult.
  • Develop a strong process-improvement methodology. Don’t ignore the methodology aspects as well as the technical aspects of BPM.