Process for the Enterprise
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Informed Optimism in the Age of BPM

December 29th, 2010 by Scott Francis

From Vinicius Vacanti’s blog on How New Ideas Almost Killed Our Startup, there’s a diagram that caught my attention:

After more than 3.5 years of BP3, I feel like we’re at stage 5- informed optimism.  We’ve had our uninformed optimism (year 1).  We’ve had informed pessimism (hello financial markets meltdown), leading to a crisis of meaning/direction/future.  But we are now informed optimists.  BPM is here to stay.  Our business is growing, and our impact on behalf of customers definitely punches above our weight class.

Being a services company, we didn’t have the same distractions that Vinicius did – our distractions are more a question of what services we can offer and build a business around. And I think we’ve learned to vet those ideas at this point.  The first question we ask ourselves is “can we do this right” – meaning, without cutting corners, white glove treatment.  We’re not interested in the race to the bottom – we’re interested in really providing a high level of service.

Related posts:

  1. Optimism in a Tough Economy
  2. Reasons for Optimism in a White Collar Nation
  3. Apparently Austin’s Vibe is Reinforcing our Optimism
  4. Very Good Argument for Forming Good Habits
  5. Making Decisions with Data

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This entry was posted on Wednesday, December 29th, 2010 at 9:17 pm and is filed under People, Process. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

  • Anonymous

    Dear Scott, nice viewpoint.
    I was wondering whether the shape of the graph could have anything to do with the hype cycle (http://en.wikipedia.org/wiki/Hype_cycle). Although the latter is meant to represent adoption, I think yours is somehow describing attitudes and it’s very correlated.

    • http://www.bp-3.com/blogs sfrancis

      Actually, the graph is borrowed (and links through to) the original author’s post- I’m not sure about the original source of the chart, but yes, the hype cycle and these types of graphs have a lot in common (i think this type of curve to explain how people feel about a technology existed before the hype cycle even). What seems to change are the dots on the lines, and what the labels are :)

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