BPM = Email and Spreadsheets?
Choosing a Process Management Tool, and then evaluating Email + Spreadsheets against those criteria. The proposed criteria:Jacob Ukelson has another couple of thought-provoking posts on
1. Ease of to use for all the constituents involved in the proces implementation and execution – developers, business analysts, process owners and process participants. 2. Existing product usage patterns and successful deployments – not just in general, but with the same type of processes. 3. Process implementation speed and agility. 4. Cost – not just the software, but the overall project and maintenance cost. 5. Tool reliability, ubiquity and acceptance. 6. No vendor lock-in. 7. Multiple language support. 8. Participant control – an environment that can be configured into an actual, useful production interface without coding. 9. Ability to implement true end-to-end processes (this is my translation for – powerful, eay to use integration capabilities).He concludes his evaluation of email + spreadsheets thus:
So given that list – why would anyone NOT use email and spreadsheets?(For the most part, email+spreadsheets scored well, except with respect to #9) Well, I read the first list, and it sounded like a good list to me. A few of these could be tossed out and you’d still have a good list (for example, if your firm is single-language, or if vendor-lock-in isn’t a big concern to your organization). But once you measure an actual solution against the list, I think we can see a few things are missing:
- A way to capture information for organizational learning (a massive archive of emails and spreadsheets doesn’t quite cut it).
- A way to analyze the information gathered – for both process designers and participants (if they aren’t one and the same).
- An audit trail to satisfy regulatory, fiduciary, or other obligations.
- Repeatability. Even executing my own personal process I may not remember what I did last time and execute it differently (and not necessarily better).
- (I’m sure someone else could improve on my off-hand list here)