ACM and BPM, Sitting in a Tree
Jacob Ukelson has run a blog post espousing BPM for “business process management” and ACM for “best practice management” (reporting from the BPM2010 conference):
One participant (I didn’t get his name) summarized the conversation by the intriguing statement”So BPM is for processes, ACM is for best practices” – from earlier comments he made it was clear he was a management consultant. I think his statement is a good way of looking at ACM – especially if you come from a management consulting background. According to wikipedia “A best practice is a technique, method, process, activity, incentive, or reward which conventional wisdom regards as more effective at delivering a particular outcome than any other technique, method, process, etc. when applied to a particular condition or circumstance.” also “A given best practice is only applicable to particular condition or circumstance and may have to be modified or adapted for similar circumstances. In addition, a “best” practice can evolve to become better as improvements are discovered”.Now, referring back to a previous post on this blog, it is no wonder that Jacob and I agree so often:
… If BPM is focused on optimizing the aggregate of many process instances, Case Management is focused on optimizing the outcome of an individual run of a process by providing better information and tools to the case worker. To take the medical example – case management would philosophically try to help improve the outcome for a single patient. BPM would philosophically try to improve the overall outcome of health care provided by the facility across all patients.(Note, I used the word process but could have just as easily substituted the word “case” or “issue” or “patient”). So, I once again find myself in violent agreement with Mr. Ukelson.