Confusing the Tool with the Work

Scott Francis
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Mike Gammage points out that a recent Gartner report touts BPA for the masses, but fails to understand how absurd that sounds:
Within this context, how can BPA possibly be an activity for the masses? This kind of analysis is understood and undertaken by a small group of IT specialists. Each kitchen has only a small cadre of pastry chefs. Diners, waiters, the maitre d’ – they may all be involved in continuously improving the mille feuille aux amandes – but it’s the pastry chefs alone who sift the flour and need the rolling pin.
I think Gartner may have, in this instance, gotten tools and work confused.  Some of the tools they are reviewing (BPM Blueprint, and ARISalign) are designed for the masses – but not to turn the masses into BPAs.  The goal is to turn the masses of business users into real participants in continuous process improvement.  Of course, they have features to support BPA activities – but those particular features are primarily intended to support the analysts, not the “masses”.

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