Archive for July, 2010

Kevin Hillstrom on (Web) Analytics

I know Kevin’s article was targeted at web analytics, rather than, more generally, business analytics – but the points he makes are entirely valid for business analytics – and business process analytics: We analyzed each promotion code, using “A/B” test

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Apple and Small Business Service Overhaul

I’ve previously written about Apple’s need to step up their level of service, using luxury car service shops as an example.  Apple Insider has a story about Apple rolling out business-friendly, or at least small-business-friendly, services to its retail stores:

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Process for Pricing

Congratulations to local Austin Software company Zilliant, which just raised $13M in a Series G financing round.  Zilliant was founded in 1999 by a group of people that includes a few former colleagues.  And I still have some friends working

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Joins in Blueprint

IBM’s BPM Blueprint folks recently posted a short video that shows how to create a “join” in a process.  Its a painless video to watch because it is in double-time, but it definitely exposes an opportunity for improvement in how

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A Word on the Meaning of Patterns

Dr. Stein of Aris has a blog about workflow patterns in BPMN2: “In many areas, patterns are used to codify best practices. A pattern describes a solution for a problem. Originally, patterns were used in architecture to describe architectural design

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The Federal Government Needs #BPM

Ben Farrell of Appian notes on their blog recently: Dealing with varying levels of security requirements in ramping up new federal employees and contractors is a common pain. It is usually handled through manual, paper-based processes involving lots of documentation

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BPMN 2 Examples Courtesy of Camunda

BPM Guide has some examples of BPMN 2.0 diagrams, on the heels of Stephen White’s blog post that the BPMN 2.0 spec has been ratified by OMG.  Thanks to Jakob Freund for publishing them.There are a couple of key points

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The Cost of Apple's Approach to Product

In a previous post, I argued that (contrary to Alain Breillatt’s expert perspective) Apple’s approach to product actually saves money rather than “wastes” money.  What most people would look at as waste, I would look at as costly-wrong-turn-avoided.  If you

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The BPM Experiment is Over

Well, I just read an article I really found agreement with: Jeff Kaplan of Think Strategies writes “Yes – the SaaS Experiment is Over“, in response to an article asking if the SAAS experiment was over, and a second one

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BPM Thought for the Day from John Reynolds

This seems like a great BPM Thought for the Day from John Reynolds: Just came across this short but sweet posting from David Novick: BPM consultants should be SME’s in… well BPM David’s “point” is that it’s our skill at

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Is Unstructured BPM/ACM Just too Hard?

Chris Adams, VP of Product and Technology at Ultimus: Despite all of the recent recognition of processes being dynamic in the Business Process Management (BPM) / Adaptive Case Management (ACM) spaces, the majority of processes in business have ALWAYS been

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Confusing the Tool with the Work

Mike Gammage points out that a recent Gartner report touts BPA for the masses, but fails to understand how absurd that sounds: Within this context, how can BPA possibly be an activity for the masses? This kind of analysis is

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Bruce Silver Reviews TIBCO ActiveMatrix BPM

A while back, Bruce Silver wrote up another thorough review of a BPM vendor’s offering, and this time it was TIBCO’s ActiveMatrix BPM.  There were a couple of nuggets that jumped out at me: TIBCO is pushing task distribution as

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BPM vs. Case Management Yet Again

Keith Swenson has another post where he compares Case Management to BPM: “The two approaches are very different: Sherlock Holmes will use a case management approach, not a BPM approach, when solving a case. Bank of America will use a

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Blueprint June 2010 Update, Incrementally More Social

I don’t catch all of the updates to Blueprint, but I did see this one go past my inbox.  Once again, the folks from Lombardi (now IBM) have kept turning the crank on incremental improvement in Blueprint.  I believe this

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Ukelson on Process Simplicity

As with several previous posts from Mr. Ukelson, I really like this one, about Process Simplicity.  Simplifying and Simplicity have been themes of late- because what software needs, and specifically what BPM needs – is deeper thinking into how it

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Keith Swenson Takes Questions on Social BPM

Keith has an excellent post in the form of a Q&A session, as a followup to an ebizQ recorded session that didn’t have time to address all the questions that came in. Some choice quotes: The knowledge worker supporting “planning

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When Does a Pattern Become a Process?

Frank Michael Kraft has written a series of good reads on Knowledge Work, and this one is no exception.  In this post, he finds patterns of knowledge work: This – in my opinion – is one pattern of knowledge work:

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Simplicity Means Bringing Customers with You

Neil Ward-Dutton of MWD Advisors recently put this quite well, when discussing how two major customers of Oracle and Tibco’s respective BPM solutions feel about the impressive new releases from these firms: Nevertheless it’s not necessarily the case that TIBCO

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