BPM and Complexity

Scott Francis
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Mike Gammage on reducing individual complexity in an institutionally complex organization:
Framed in this way, BPM is the key to reducing individual complexity – “making it easy to get things done” – whatever the level of institutional complexity. Which is why savvy CIOs see BPM as the strategic issue that it really is.
I like this turn of phrase- it aptly describes what we’ve done in several BPM projects, though we’ve had less elegant ways to articulate it.  Making it easier for the everyman/everywoman to get the job done – rather than only enabling the heroes in the organization.


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