A Process is only as Simple as it is
complex business processes, referencing a Clay Shirky article on the collapse of complex business models. Ironically, while I share Jacob’s optimism about the future of products like ActionBase, I don’t agree with some of the points he makes in his post even though they are in support of a conclusion we both agree on. First, in areas of agreement: whether you call it case management or ad-hoc processes or knowledge work – software products are increasingly going to target what Phil Gilbert used to call “the 98% of the business that isn’t in IT”. Different vendors will tackle this differently. A few interesting examples:Jacob Ukelson of ActionBase once again writes an intriguing post on
- ActionBase lets users create a process (and amend it) on the fly using Word, Excel, and Sharepoint to drive that process. Several other vendors have been pushing “case management” or “adaptive case management”, and it looks like ActionBase is adopting some of this terminology in their positioning as well.
- Lombardi (now part of IBM) created Blueprint to foster more participation in building and understanding process models (and not strictly BPMN process model views). Simultaneously Lombardi released products to integrate ad-hoc subprocesses leveraging Sharepoint (a common example is collecting interview feedback via Sharepoint, but collecting the final decision on follow-up steps in a structured process). Several other “community” and “social” sites have cropped up since: Alignspace, Blueworks, Signavio, to name a few – each with different target audience from formal process modeling to more informal networking and sharing.