Will BPM efforts increasingly look like service integration?
March 1st, 2010 by Scott FrancisMWD Advisors has a post up about the coming move from “systems integrators” to “service integrators”. Its a smart read, pointing out that customers who want to offload technical details to service providers are also likely to hand-off the technical lifting to integrate and coordinate these SaaS/Cloud services together to the companies that currently do systems integration.
Interestingly, if BPM vendors provide the right tooling, a SaaS BPMS (or even a hosted one) could be ideal tooling for pulling together these other services to support cross-functional processes for the business.
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