Complex Organizations are… Complex.
large and complex organizations are difficult to model using “scientific management”. I think Keith makes a couple of great points that are worth letting soak in:Great article by Keith Swenson explaining why
- Complex systems are unpredictable
- Organizations that “Learn” can adapt when the environment becomes less predictable.
- If you divide your organization between brains and brawn, you are failing to reach your organization’s full potential.
- Learn from *near* mistakes – not just the *actual* mistakes.