But neither term focuses on business benefit. The benefit isn’t to be dynamic or adaptive. The benefit is what being dynamic or adaptive gets you, the business user/customer.

The vendors are (too often) still selling to IT.

I am not saying go Case Management, but using a rigid map and designer tool stops any form of adaptive processing…With my consultant hat on, if a BPM vendor told a customer of mine, “we are dynamic” I would urge them to be shown the door….

I learned this kind of magic on a training last year, it’s called “switching the communication protocol”. We use scientific protocol mostly for our IT jobs: definitions, logical conclusions, democratic style of discussions etc. But there are also administrative (“you do this now!”), conflictological (“I’m on your side”, the “win-win” kind of talks) and metaphorical. The latter is specifically prescribed for new ideas generation. It turns out to be more powerfull than scientifical e.g. when a team makes an early attempt to design the future. One of the most important recommendation was about brain storming sessions: the session moderator should be able to detect the protocol used by participants at the given moment and to switch the protocol to more appropriate.

Yet it’s a new technique for me so I appreciate your side note very much – seems that it works!

I learned this kind of magic on a training last year, it’s called “switching the communication protocol”. We use scientific protocol mostly for our IT jobs: definitions, logical conclusions, democratic style of discussions etc. But there are also administrative (“you do this now!”), conflictological (“I’m on your side”, the “win-win” kind of talks) and metaphorical. The latter is specifically prescribed for new ideas generation. It turns out to be more powerfull than scientifical e.g. when a team makes an early attempt to design the future. One of the most important recommendation was about brain storming sessions: the session moderator should be able to detect the protocol used by participants at the given moment and to switch the protocol to more appropriate.

Yet it’s a new technique for me so I appreciate your side note very much – seems that it works!

you’re right, and I think it does describe a subset of processes that are “unstructured” but I think it describes the user rather than the process (or problem) – which is why I like the other terms better…

BTW, I like the name of your patterns on your post “A little help from a friend”, for example. I think having good names for patterns is part of the magic for helping people remember to use them (think four horsemen in Java).

you’re right, and I think it does describe a subset of processes that are “unstructured” but I think it describes the user rather than the process (or problem) – which is why I like the other terms better…

BTW, I like the name of your patterns on your post “A little help from a friend”, for example. I think having good names for patterns is part of the magic for helping people remember to use them (think four horsemen in Java).