Comments on: iPhone in the Enterprise http://www.bp-3.com/blogs/2009/11/iphone-in-the-enterprise/ A Blog about Enterprise BPM and Business Process Improvement by the folks at BP3 Mon, 15 Mar 2010 05:37:22 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Scott Francis http://www.bp-3.com/blogs/2009/11/iphone-in-the-enterprise/comment-page-1/#comment-848 Scott Francis Mon, 09 Nov 2009 06:28:20 +0000 http://www.bp-3.com/blogs/?p=1265#comment-848 Agreed, these non-conventional channels are getting more powerful and therefore more useful to processes. Not all of the "process" applications will be BPM applications, but the impact on business process and business generally will be profound. Agreed, these non-conventional channels are getting more powerful and therefore more useful to processes. Not all of the “process” applications will be BPM applications, but the impact on business process and business generally will be profound.

]]> By: Jaisundar http://www.bp-3.com/blogs/2009/11/iphone-in-the-enterprise/comment-page-1/#comment-844 Jaisundar Sun, 08 Nov 2009 18:30:24 +0000 http://www.bp-3.com/blogs/?p=1265#comment-844 Your observations are inline with what I have seen on many non-BPM products as well. Extensions of certain types of activities to non-conventional delivery channels like email (not anymore non-conventional really :) ) and mobile phones has helped avoid holding up of processes. I have come across situations where Text messages have been successfully used in applications relating to customer service (issue notifications, closing calls, ordering parts etc) When it comes to BPM, since we are aiming at efficiency and TATs and not just automation, these non-conventional channels will be a natural extension and the need to exploit these will be much more than we have seen in other tools. I think gadgets and their capabilities have also been evolving a lot and the coming year is sure going to be exciting for BPM. So 0.9 probability looks agreeable to me and I would bet on your prediction! Your observations are inline with what I have seen on many non-BPM products as well. Extensions of certain types of activities to non-conventional delivery channels like email (not anymore non-conventional really :) ) and mobile phones has helped avoid holding up of processes. I have come across situations where Text messages have been successfully used in applications relating to customer service (issue notifications, closing calls, ordering parts etc)

When it comes to BPM, since we are aiming at efficiency and TATs and not just automation, these non-conventional channels will be a natural extension and the need to exploit these will be much more than we have seen in other tools. I think gadgets and their capabilities have also been evolving a lot and the coming year is sure going to be exciting for BPM.

So 0.9 probability looks agreeable to me and I would bet on your prediction!

]]> By: Tweets that mention Process for the Enterprise » Blog Archive » iPhone in the Enterprise -- Topsy.com http://www.bp-3.com/blogs/2009/11/iphone-in-the-enterprise/comment-page-1/#comment-843 Tweets that mention Process for the Enterprise » Blog Archive » iPhone in the Enterprise -- Topsy.com Sun, 08 Nov 2009 18:07:16 +0000 http://www.bp-3.com/blogs/?p=1265#comment-843 [...] This post was mentioned on Twitter by bp3 bpm, Jaisundar_. Jaisundar_ said: #bpm will exploit almost all delivery channels. Gr8 post by Scott RT @bp3bpm: iPhone in the Enterprise http://bit.ly/1mZTC [...] [...] This post was mentioned on Twitter by bp3 bpm, Jaisundar_. Jaisundar_ said: #bpm will exploit almost all delivery channels. Gr8 post by Scott RT @bp3bpm: iPhone in the Enterprise http://bit.ly/1mZTC [...]

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